From: "info@designerliving.com" Date: Mon, 10 Nov 2025 14:09:43 -0800 Subject: RE:Re: Re: Message from Walmart.com Customer: Question or comment, 200013668223327 #Ref 20251108003432566 Message-Id: To: "c-4C226C3A9E2944FA96A6E10E47C53547@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Sena,

We sincerely apologize for the inconvenience. Unfortun= ately, we=E2=80=99re unable to process a replacement at this time as the it= em is currently out of stock. However, we can issue a refund instead. Pleas= e let us know if you=E2=80=99d like to proceed with that option.

Sincerely,
Giselle
<= /span>Designer Living Cus= tomer Service
= info@designerlivin= g.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

The shipping addres= s is: 4704 Preston Lane--Iowa City,Iowa 52246. I appreciate your help= . Happy Thanksgiving. Sena Amos

On Mon, Nov 10, 2025 at 1= 2:55=E2=80=AFPM Designer Living Inc. <s-4C226C3A9E2944FA96A6E10E47C53547@re= lay.walmart.com> wrote:

Thank you for sending the photos.
We would be = happy to send a replacement for you. If you would like to proceed, please c= onfirm your shipping address.

Sincerely,=
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Hello,

Here are the photos of the holes and the= thin material.

Thanks,

Sena Amos=

On Mon, Nov 10, 2025 at 10:21=E2=80=AFAM Designer Living= Inc. <s-4C226C3A9E2944FA96A6E10E47C53547@relay.walmart.c= om> wrote:
Hello Sena,

Thank you for reaching out to us.

We sincerely apologize f= or the damaged item you received. To assist you further, could you please p= rovide a photo of the item? This will help us investigate the matter prompt= ly.

Than= k you for your understanding.

Sincerely,
Giselle
Designer Living Customer Service
info@d= esignerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,

Sena Amos wants to conn= ect with you for the order below:

Customer Order= Number: 200013668223327
Purchase Order No: 129030187810807
Reason for Contact: &= nbsp;Question or comment
Item name/number: Be= autyrest King Size Sheet Set, 100% Cotton Flannel Oversized Bed Sheets with= Deep Pocket, Grey/703227638

Customer Messag= e:
I purchased two sets of the Beautyrest king si= ze sheets. The grey sheets have a hole in them and another issue is the mat= erial is starting to rip apart. I have already washed them and threw away t= he shipping material What could be done to correct this issue? Thank you. S= ena Amos

What you need to do now:
= 1. Reply to this message to contact the customer, and do so within 48 hours= , per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team