Subject: RE:Re: E & E Co. Ltd. heated mattress pad #Ref 20251107003432536
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 10 Nov 2025 08:17:03 -0800

Hello Ginny,

Thank you for letting us know.

For further assistance, please contact our Electric Product Team at 866-456-8852 or email us at [email-masked].

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

We have a Queen sz. Beautyrest heated mattress pad.  The mechinism which connects to the controllers does not work--therefore no heat!!  I do not have a receipt for the purchase.  The mattress pad is still in perfect

condition.  Do you have any suggestions other than buying a new mattress pad?

Sent from GP

On Nov 7, 2025, at 3:59 PM, [email-masked] wrote:

Hello Ginny,

Thank you for reaching out.

Please let us know how can we help you.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Sent from GP