From: "info@designerliving.com" Date: Mon, 10 Nov 2025 08:17:03 -0800 Subject: RE:Re: E & E Co. Ltd. heated mattress pad #Ref 20251107003432536 Message-Id: <8ANJ72RVORU4.GTDFJVLEQX5A@eecuswebserver2> To: "papkeginny@gmail.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Ginny,

Thank you for letting us know= .

For further assistance, please contact our Electric Product Team at= 866-456-8852 or email us at jlacs@jlahome.com.


Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

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We have a Queen sz. Beautyrest heated mattre= ss pad.  The mechinism which connects to the controllers does not work= --therefore no heat!!  I do not have a receipt for the purchase.  = ;The mattress pad is still in perfect

condition.  Do you ha= ve any suggestions other than buying a new mattress pad?  


=

Sent from GP 



On Nov 7, = 2025, at 3:59=E2=80=AFPM, info@designerliving.com wrote:

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Hello Ginny,

Thank you for re= aching out.

Please let us know how can we help you.


Sincerely, 

Giselle&= nbsp;

Designer Living Customer Service <= /span>

info@designerliving.com


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Sent from GP

<= /html>=