Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20251105003432503
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 06 Nov 2025 08:12:51 -0800

Hello Loretta,

Thank you for reaching out.

Upon checking, all 3 items have been shipped and were delivered on 11/05/2025.  We ask that you first confirm with other family members, neighbors, and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: loretta wallace

Customer Order Number: 200014011757122

Purchase Order No: 129030497049293

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Regency Heights Electric Snow Cone Shaved Ice Maker, Electric Ice Shaver Slushie Machine, Snow Cone Maker for Christmas Home Party, Gift for Birthday or Housewarming/18125760738

Agent message:   Hello Seller, This is a Walmart care agent contacting on behalf of customer. The Customer has received the order and has one item missing from the 3 ordered items, ensure a Replacement ASAP for the missing item. Walmart may proactively refund if no resolution is provided within 48 hours.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team