Subject: RE:Message from Walmart.com Customer, Ref ID: 5E9E3C68406F43359D648AE10DE3B50C #Ref 20251029003432425
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 30 Oct 2025 07:26:04 -0700

Hello Jamie,

Thank you for reaching out.

Unfortunately, we do not sell snow cone makers. Our products are mainly focused on home décor items only. We don’t manufacture or carry replacement parts, such as plastic trays or cups, for snow cone machines. You may want to reach out directly to the manufacturer or the retailer where you purchased the machine, as they might be able to provide replacement parts or accessories. We’re sorry we couldn’t be of more help, but we truly appreciate your message and continued support!

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

Hi Designer Living Inc.,

You have received an inquiry from jamie mclucas

Hi my name is Jamie Mclucas I have been buying your Machines over and over because my plastic trays keep breaking in the freezer we are always using your snow cone makers all the time  is there any way u can send me some more of the round plastic cups for ice so I don’t half to buy another snow cone maker my number is 941 993 7678 a would really appreciate just buying them over and over Is getting very expensive thank u

You can respond to the customer directly by replying to this email. Please respond to this inquiry within 48 hours based on our Marketplace Seller Customer Care Requirements. We will keep a copy of each email sent and received to help resolve disputes, improve customer experience, and assess seller performance.

Thank you,
Walmart Customer Service Team

RefID: 5E9E3C68406F43359D648AE10DE3B50C