Subject: RE:Message from Walmart.com Customer: Ask a question, 200013737708001 #Ref 20251024003432319
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 24 Oct 2025 09:46:34 -0700

Hello Megan,

Thank you for reaching out.

Since the item has been used, please send us a photo that clearly shows the entire item.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.,

megan pohzehl wants to connect with you for the order below:

Customer Order Number:  200013737708001

Purchase Order No:  129028798509136

Reason for Contact:  Ask a question

Item name/number:  Regency Heights Queen Comforter Set, Boho 3-Piece Pintuck Stitching Bedding Set, Soft Washed Pleated Bed Sets with Pillow Sham Khaki/12451023404

Customer Message:

How would you like me to return the mattress? It is no longer compressed- we slept on it for 3 nights and it’s so uncomfortable

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team