Subject: RE:Please contact the customer - Other Reason #Ref 20251022003432292
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 23 Oct 2025 08:41:06 -0700

Hello Ken,

Thank you for reaching out.

Upon checking with FedEx, your order with the tracking number 885295060860 has been delivered yesterday, and was left at front door.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Ken Pretell

Customer Order Number: 200013672374456

Purchase Order No: 129029330400668

Reason for Contact:  Other Reason

Item name/number:   Regency Heights Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Navy Bedding Sets with Sheets, Bed Skirt, Bed Size: Queen, Actual Color: Navy/272604441

Agent message:   Dear Seller.
This is Walmart Customer service agent reaching you in behalf of the customer. Customer didn't received but it was tag delivered. Please coordinate with the customer for the updates of the request. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team