Subject: RE:Message from Walmart.com Customer: Ask a question, 200013776190213 #Ref 20251021003432273
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Oct 2025 07:44:41 -0700

Hello Racey,

Thank you for reaching out.

We're so sorry to hear about the trouble with your new comforter—that’s definitely not the experience we want you to have, especially after taking care to wash it gently. Could you please send us a photo of the damage so we can take a closer look? Also, just to better understand the situation, did you happen to wash it in cold or hot water?

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.,

Racey Glover wants to connect with you for the order below:

Customer Order Number:  200013776190213

Purchase Order No:  129029331531463

Reason for Contact:  Ask a question

Item name/number:  Regency Heights Twin/Twin XL Quilted Fluffy Comforter Set, 2-Piece Double Diamond Quilted Dorm Bedding Sets, Textured Cozy Comforter Bed Set with Pillow Shams, Blue/12475007970

Customer Message:

Greetings,

I just ordered the comforter in Size king. the end of the comforter is coming apart and shedding. This happened after i washed it in the washing machine on delicate cycle.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team