From: "info@designerliving.com" Date: Thu, 16 Oct 2025 12:53:47 -0700 Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20251016003432178 Message-Id: To: "c-9C7F0CC086AE40568FF4C2C53DD7D8D1@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Latarcha,

We're really sorry to hear that your pack= age was taken before you could get to it. That=E2=80=99s incredibly frustra= ting, and we understand how upsetting this must be.

Our records show = that the package was delivered to the address provided, but once it's m= arked as delivered, we unfortunately no longer have control over it. It=E2=80= =99s possible the package was stolen after delivery.

If you believe t= hat=E2=80=99s the case, we recommend filing a report with your local author= ities. We know this isn=E2=80=99t the outcome you were hoping for, and we&#= 39;re here to help however we can within our policies.

S= incerely,

Giselle

Designer Living Customer Serv= ice

info@designerliving.com

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I did all of that someone took it off my porch I was not not= ified that I had a package like I requested someone took it off my porch be= fore I got outside it was no package there.

On Thu, Oct 16, 2025, 12:56=E2=80=AFPM info@designerliving.com <s-9C7F0CC086AE40568FF4C2C53DD7D8D1= @relay.walmart.com> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id: 20001361= 2256079
Item: Comfort Spaces Queen Size Comf= orter Set, 5-Piece Floral Bedding Set for All Season, Aqua Queen Comforter = Set with Bed Skirt, Bed Size: Queen, Actual Color: Aqua, Theme: Comforter S= et

Hello La= tarcha,

= Thank you for reaching out.

Upon checking with FedEx, your order with the tra= cking number 394110905675 has been delivered on 10/14/2025, and was le= ft on porch. We ask that you first check with other family members, neighbo= rs and around the outside of your home to ensure the package was not mispla= ced.

Sincere= ly,
Giselle
Designer Living Custom= er Service
info@designerliving.com
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Dear Designer Living Inc.
=

** THIS IS AN ESCALATION **

This is Walmar= t Customer Care, contacting you on behalf of the customer for the order bel= ow. The customer is receiving a copy of this message.

Customer Name: Latarcha Samuel
Customer O= rder Number: 200013612256079
Purchase Order No:= 129028381834464
Reason for Contact: = Delivered to Wrong Location/LAD
Item name/number: Comfort Spaces Queen Size Comforter Set, 5-Piece Floral Bedding= Set for All Season, Aqua Queen Comforter Set with Bed Skirt, Bed Size: Que= en, Actual Color: Aqua, Theme: Comforter Set/464874637
Agent= message: Hi, This is Anj from Walmart Customer Care, reach= ing out on behalf of the customer Latarcha Samuel, Because she didn't r= eceive this item and she wants a replacement. Please respond as soon as pos= sible.

What you need to do now:
1. Reply to this message to contact the customer, and do so withi= n 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team