From: "info@designerliving.com" Date: Thu, 16 Oct 2025 09:51:09 -0700 Subject: RE:Re: Please contact the customer - Request cancel #Ref 20251013002832138 Message-Id: <2BCI5KD8HRU4.EWPHAT3BO7ZX1@eecuswebserver2> To: "c-6E5F5416A4824FB292CE4075CF587859@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Jill,

We=E2=80=99re sorry to hear th= at your package is still being delivered to your old address. Although FedE= x confirmed that the address had been updated, it seems that may not have g= one through as expected. In the meantime, perhaps a neighbor at your old ad= dress could help by accepting the package on your behalf.

Unfortunate= ly, we weren=E2=80=99t able to arrange a pickup for the items. If you=E2=80= =99d like to request a return, Walmart can assist you with that process. We= apologize for the inconvenience.

Since= rely,
<= span style=3D";font-family:Arial;font-size:16px">Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi Giselle,

I=E2=80=99m hoping you still have m= y Walmart order #/FedEx tracking # (or I can give it to you). Somehow the p= ackage is out for delivery to 1168 Drager Rd, Eagle River WI 54521. We won=E2= =80=99t be back there until May, and no one else is there to get the packag= e. Could you please call your FedEx account agent to issue a Call Tag to pi= ck up the package? Either have it returned to you or forward to 9983 SW 78t= h Ln, Ocala FL 34481.

I thought the delivery issue = was resolved, but I guess not. Thanks for your help, again!

Jill Findorff

Sent from my iPad

On= Oct 14, 2025, at 5:11=E2=80=AFPM, Designer Living Inc.

=EF=BB=BF

You're welcome!

Giselle,

Thank you very much for your help, I appreci= ate it!

Jill

Sent from my iPad

On Oct 14, 2025, at 4:04=E2=80=AFPM, Designer Living Inc.=

=EF=BB=BF
Hello Jill,
We contacted = FedEx again, and they have successfully changed the address to 9983 SW 78th= Ln. Ocala, FL 34481.
If you have further concerns, please let us kno= w.

Sincerely,
Giselle
Design= er Living Customer Service
info@= designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Thanks! Rep sa= id you need to do it through your account agent as only they can do it.&nbs= p;

Sent from my iPad

On Oct 14, 2025, at 2:44=E2=80=AFPM, Designer Living Inc.

=EF=BB=BF

We tried to change the address and they told u= s that it is not possible. However, we will be contacting them again.

Sincerely,
Giselle<= br/>Designer Livin= g Customer Service=
info@designer= living.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi Giselle,

I spoke with a FedEx customer service rep, and they said you the = shipper can still have the address changed, if you contact your FedEx accou= nt agent. They said it=E2=80=99s not too late to have the special agent do = this.

Please and thank you!

Jill = Findorff

9983 SW 78th Ln

Ocala, FL 34481

Sent from my iPad

On Oct 14, 2025, at 12= :42=E2=80=AFPM, Designer Living Inc.

=EF=BB=BF
Hello Jill,
We reached out to FedEx, but unfortunately, they wer= e unable to change the shipping address or cancel the shipment. We're s= o sorry about that.

Sincerely,
Giselle
Design= er Living Customer Service
info@designerliving.com
=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
Hi Giselle,

Please let me know if you were able to= redirect this package to FL with FedEx? There won=E2=80=99t be anyone in W= I to accept this order or return it.

Please advise.=

Jill Findorff

S= ent from my iPad

On Oct 13, 2025, at 11:05=E2=80= =AFPM, Jill Findorff
=EF=BB=BFHi Giselle,
=
I see the order has shipped to the wrong address, and will arri= ve after we move to FL. I really want the comforter set, but have no way of= getting it from WI. I=E2=80=99d appreciate you calling FedEx as soon as po= ssible to reroute this to 9983 SW 78th Ln. Ocala, FL 34481.

=
Please confirm as soon as you can. Thanks!

Jill Findor= ff
Sent from my iPad

On Oct 13,= 2025, at 5:36=E2=80=AFPM, Designer Living Inc.
= =EF=BB=BF
Hello Jill,
Thank you for letting us know.
We w= ill reach out to FedEx about it, and we will let you know their response. T= hank you!

Sincerely,
Giselle
D= esigner Living Customer Service
= info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Hi Gisel= le,

I called Fed Ex, and they said based on the economy s= ervice that you used, only the shipper can request a change to the delivery= address. Please understand no one will be at the current shipping address = to get this package. It needs to be redirected to 9983 SW 78th Ln, Ocala, F= L 34481. The Fed Ex number I called was 800-463-3339.

Tha= nk you for your help!

Jill Findorff
9983 SW 78th Ln=
Ocala, FL 34481

Sent from my iPad

On Oct 13, 2025, at 1:47=E2=80=AFPM, Designer Living Inc.<= /blockquote>
=EF=BB=BF
Hello J,
We=E2=80=99r= e truly sorry about that. Unfortunately, we=E2=80=99re unable to cancel the= order once it has been processed for shipping or has already shipped. You = may contact FedEx to see if they can update the delivery address or, if tha= t=E2=80=99s not possible, request that the package be returned to us.

Sincerely,
Giselle<= br/>Designer Livin= g Customer Service=
info@designer= living.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Hello,

Walmart said this order would be cancelled. We are moving to a differe= nt state, and I don=E2=80=99t trust Fed Ex to change the address. I request= ed the address change before it shipped, and when I wasn=E2=80=99t able to = make the change online I contacted you and then Walmart. They said the only= option was for them to cancel it and then I can re-order it which I will d= o. No one will be at the old address to accept this if delivered there.&nbs= p;

Thank you for understanding,

J Findo= rff
9983 SW 78th Ln
Ocala, Fl 34481

=

Sent from my iPad

On Oct 13, 2025= , at 11:39=E2=80=AFAM, Designer Living Inc.
=EF=BB= =BF
Hello J,
Thank you for reaching out.
We regret to inf= orm you that we=E2=80=99re no longer able to cancel your order. However, on= ce the package is in transit, you may be able to contact FedEx directly to = request a shipping address update.

Sinc= erely,
Giselle
= Designer Living Customer Service
= info@designerlivin= g.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Hello,
<= br/>
Just to explain that I need to cancel this order because the del= ivery address is wrong, and no one will be at that address. I will re-order= it with the correct address.

Thank you,

J Findorff
Sent from my iPad

On Oct 13, 2025, at 9:00=E2=80=AFAM, s-6E5F5416A4824FB292CE4075CF5878= 59@relay.walmart.com wrote:

=EF=BB=BF<= /p>
You have a message from Designer Living Inc. - Walmart.com
=

Sales Order Id: 200= 013793322788
Item: None

Dear Valued Customer,

Thank you so much for g= etting in touch with us! We truly appreciate your inquiry and are here to a= ssist you.

Our team is currently reviewing your request= , and we=E2=80=99ll be sure to get back to you within 24 48 business hours.=

To help us ensure seamless communication, we=E2=80=99v= e assigned a reference number to your email subject. We kindly ask that you= keep the subject unchanged when replying.

Our business= hours are:

Monday =E2=80=93 Friday

7:00 AM =E2=80=93 3:3= 0 PM PST

Thank you again for choosing Designer Living. = We=E2=80=99re looking forward to assisting you further!

Sincerely,

Customer Support

Designer Living

Walmart Customer Service Team
=

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