From: "info@designerliving.com" Date: Tue, 14 Oct 2025 12:43:13 -0700 Subject: RE:Re: Please contact the customer - Request cancel #Ref 20251013002832138 Message-Id: To: "c-6E5F5416A4824FB292CE4075CF587859@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

We will reach out to FedEx again, and see what w= e can do on our end.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

Well, that=E2=80=99s too bad. We=E2=80=99ll be leaving tomorrow, = and it will be delivered on the 16th. Can you request a Call Tag from FedEx= for them to pick up/return, so it doesn=E2=80=99t sit here?

Sent from my iPad

On Oct 14, 202= 5, at 12:42=E2=80=AFPM, Designer Living Inc.

=EF= =BB=BF
Hello Jill,
We reached out to FedEx, but unfortunately, = they were unable to change the shipping address or cancel the shipment. We&= #39;re so sorry about that.

Sincerely,
Giselle
<= p>Designer Living Customer Service
info@designerliving.com
=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D
Hi Giselle,

Please let me know if you were a= ble to redirect this package to FL with FedEx? There won=E2=80=99t be anyon= e in WI to accept this order or return it.

Please a= dvise.

Jill Findorff

Sent from my iPad

On Oct 13, 2025, at 11:05= =E2=80=AFPM, Jill Findorff
=EF=BB=BFHi Giselle,<= /p>

I see the order has shipped to the wrong address, and wil= l arrive after we move to FL. I really want the comforter set, but have no = way of getting it from WI. I=E2=80=99d appreciate you calling FedEx as soon= as possible to reroute this to 9983 SW 78th Ln. Ocala, FL 34481.
Please confirm as soon as you can. Thanks!

Jill = Findorff
Sent from my iPad

On O= ct 13, 2025, at 5:36=E2=80=AFPM, Designer Living Inc.
=EF=BB=BF
Hello Jill,
Thank you for letting us know.
<= p>We will reach out to FedEx about it, and we will let you know their respo= nse. Thank you!

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Hi Giselle,

I called Fed Ex, and they said based on the = economy service that you used, only the shipper can request a change to the= delivery address. Please understand no one will be at the current shipping= address to get this package. It needs to be redirected to 9983 SW 78th Ln,= Ocala, FL 34481. The Fed Ex number I called was 800-463-3339.

<= /p>
Thank you for your help!

Jill Findorff
9983 S= W 78th Ln
Ocala, FL 34481

Sent from my iPad

On Oct 13, 2025, at 1:47=E2=80=AFPM, Designer Liv= ing Inc.
=EF=BB=BF
Hello J,
We=E2= =80=99re truly sorry about that. Unfortunately, we=E2=80=99re unable to can= cel the order once it has been processed for shipping or has already shippe= d. You may contact FedEx to see if they can update the delivery address or,= if that=E2=80=99s not possible, request that the package be returned to us= .

Sincerely,
Giselle
Designer = Living Customer Service
info@des= ignerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Hello,

Walmart said this order would be cancelled. We are moving to a diff= erent state, and I don=E2=80=99t trust Fed Ex to change the address. I requ= ested the address change before it shipped, and when I wasn=E2=80=99t able = to make the change online I contacted you and then Walmart. They said the o= nly option was for them to cancel it and then I can re-order it which I wil= l do. No one will be at the old address to accept this if delivered there.&= nbsp;

Thank you for understanding,

J Fi= ndorff
9983 SW 78th Ln
Ocala, Fl 34481

<= /p>

Sent from my iPad

On Oct 13, 2= 025, at 11:39=E2=80=AFAM, Designer Living Inc.
=EF= =BB=BF
Hello J,
Thank you for reaching out.
We regret to = inform you that we=E2=80=99re no longer able to cancel your order. However,= once the package is in transit, you may be able to contact FedEx directly = to request a shipping address update.

S= incerely,
Giselle
Designer Living Customer Service
info@designer= living.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Hello,
<= p>
Just to explain that I need to cancel this order because the = delivery address is wrong, and no one will be at that address. I will re-or= der it with the correct address.

Thank you,
<= br/>
J Findorff
Sent from my iPad

On Oct 13, 2025, at 9:00=E2=80=AFAM, s-6E5F5416A4824FB292CE4075CF5= 87859@relay.walmart.com wrote:

=EF=BB=BF=
You have a message from Designer Living Inc. - Walmart.com

Sales Order Id: 20= 0013793322788
Item: None

<= br/>
Dear Valued Customer,

Thank you so much for = getting in touch with us! We truly appreciate your inquiry and are here to = assist you.

Our team is currently reviewing your reques= t, and we=E2=80=99ll be sure to get back to you within 24 48 business hours= .

To help us ensure seamless communication, we=E2=80=99= ve assigned a reference number to your email subject. We kindly ask that yo= u keep the subject unchanged when replying.

Our busines= s hours are:

Monday =E2=80=93 Friday

7:00 AM =E2=80=93 3:= 30 PM PST

Thank you again for choosing Designer Living.= We=E2=80=99re looking forward to assisting you further!

Sincerely,

Customer Support

Designer Living

Walmart Customer Service Team
=

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