From: "info@designerliving.com" Date: Mon, 13 Oct 2025 15:36:15 -0700 Subject: RE:Re: Please contact the customer - Request cancel #Ref 20251013002832138 Message-Id: <29A2JXXDGRU4.GP5PUN2JNT3P3@eecuswebserver2> To: "c-6E5F5416A4824FB292CE4075CF587859@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Jill,

Thank you for letting us know.=

We will reach out to FedEx about it, and we will let you know their = response. Thank you!

Sincerely,<= span style=3D";font-family:Arial;font-size:16px">
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi Giselle,

I called Fed Ex, and they said based on t= he economy service that you used, only the shipper can request a change to = the delivery address. Please understand no one will be at the current shipp= ing address to get this package. It needs to be redirected to 9983 SW 78th = Ln, Ocala, FL 34481. The Fed Ex number I called was 800-463-3339.

Thank you for your help!

Jill Findorff

998= 3 SW 78th Ln

Ocala, FL 34481

Sent from my iPa= d

On Oct 13, 2025, at 1:47=E2=80=AFPM, Designer = Living Inc.

=EF=BB=BF
Hello J,
= We=E2=80=99re truly sorry about that. Unfortunately, we=E2=80=99re unable t= o cancel the order once it has been processed for shipping or has already s= hipped. You may contact FedEx to see if they can update the delivery addres= s or, if that=E2=80=99s not possible, request that the package be returned = to us.

Sincerely,
Giselle
De= signer Living Customer Service
i= nfo@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Hello,

Walmart said this order would be cancelled. We are moving = to a different state, and I don=E2=80=99t trust Fed Ex to change the addres= s. I requested the address change before it shipped, and when I wasn=E2=80=99= t able to make the change online I contacted you and then Walmart. They sai= d the only option was for them to cancel it and then I can re-order it whic= h I will do. No one will be at the old address to accept this if delivered = there.

Thank you for understanding,

=
J Findorff
9983 SW 78th Ln
Ocala, Fl 34481

Sent from my iPad

On Oc= t 13, 2025, at 11:39=E2=80=AFAM, Designer Living Inc.
=EF=BB=BF
Hello J,
Thank you for reaching out.
We r= egret to inform you that we=E2=80=99re no longer able to cancel your order.= However, once the package is in transit, you may be able to contact FedEx = directly to request a shipping address update.

Sincerely,
= Giselle
Designer Living Customer Service
info= @designerliving.com

=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
He= llo,

Just to explain that I need to cancel this order bec= ause the delivery address is wrong, and no one will be at that address. I w= ill re-order it with the correct address.

Thank you= ,

J Findorff
Sent from my iPad
On Oct 13, 2025, at 9:00=E2=80=AFAM, s-6E5F5416A4824FB292= CE4075CF587859@relay.walmart.com wrote:

<= p>=EF=BB=BF
You have a message from Designer Living Inc. - Walmart.co= m

Sales Order Id: 200013793322788
Item: None

Dear Valued Customer,

Thank you s= o much for getting in touch with us! We truly appreciate your inquiry and a= re here to assist you.

Our team is currently reviewing = your request, and we=E2=80=99ll be sure to get back to you within 24 48 bus= iness hours.

To help us ensure seamless communication, = we=E2=80=99ve assigned a reference number to your email subject. We kindly = ask that you keep the subject unchanged when replying.

= Our business hours are:

Monday =E2=80=93 Friday

7:00 AM =E2= =80=93 3:30 PM PST

Thank you again for choosing Designe= r Living. We=E2=80=99re looking forward to assisting you further!

=

Sincerely,

Customer Support

Designer Living

Walmart Customer Service Team