Subject: RE:RE: Missing Item #Ref 20251013002832144
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 13 Oct 2025 12:37:41 -0700

Hello Chloe,

Thank you for reaching out, and we sincerely apologize for the missing item.

Both shams were shipped together and placed in the same package. When you have a moment, please double-check the contents of the box and lay everything out, as smaller items can sometimes be overlooked. We also recommend checking the surrounding area in case the item was accidentally misplaced. Thank you for your understanding!

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Hi Team,

Just wanted to follow up on this. Here’s the order detail. I ordered 1 quilt & 2 shams but received 1 quilt & 1 sham and missing 1 sham. Please advise.

Regards,

Chloe

From: Chloe Park <[email-masked]>
Sent: Thursday, October 9, 2025 7:55 PM
To: [email-masked]
Subject: Missing Item

Hi Team,

I ordered 2 Euro Shams and only 1 Euro Sham came in the mail. Could you please review the order and let me know if there is any issues with it?

Appreciate your help.

Regards,

Chloe