From: "info@designerliving.com" Date: Thu, 09 Oct 2025 07:47:03 -0700 Subject: RE:Misleading Product Image =?utf-8?b?4oCT?= Incorrect Size Mattress Pad Received (Order #D25504006B) #Ref 20251009002832103 Message-Id: To: "k_albarrak@yahoo.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Khalid,

Thank you for reaching out. = We appreciate you taking the time to share your concerns.

After revie= wing your order details, we can confirm that the item you purchased was lis= ted and processed as a Twin XL size Woolrich Heated Sherpa Mattress Pad, wh= ich is the size that was shipped and delivered to you.

We also want t= o note that we are unable to process a refund or exchange. Additionally, ou= r return policy allows for returns within 30 days of the order being marked= as complete. As your order was completed on May 5, 2025, it has unfortunat= ely exceeded the return window, and we are no longer able to accept the ite= m for return at this time.

We understand your concerns about the prod= uct imagery and the impression it may have given. Your feedback is very val= uable, and we will forward your comments to the appropriate team to help im= prove clarity in future listings.

We sincerely apologize for any inco= nvenience your feedback has caused and appreciate your understanding.

Sincerely,
Giselle<= br/>Designer Livin= g Customer Service=
info@designer= living.com

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Dear Customer Servic= e,

I am writing regarding my recent order (#D25504006B), = placed on May 4, 2025, and marked as complete on May 5, 2025, with a total = of $197.08.

I purchased the *Woolrich Heated Sherpa Mattr= ess Pad* based on the product image, which clearly gave the impression that= it was intended for a **King size** bed. However, the item I received is l= abeled as **Twin XL**, which is significantly smaller and does not fit my b= ed.

At the time of purchase, I was not familiar with the = term "Twin XL" and relied heavily on the product image, which app= eared to depict a much larger bed. I now realize that Twin XL refers to a l= onger version of a standard twin mattress, and not a King size.

I believe the listing was misleading due to the scale of the bed sho= wn in the image, and I would not have purchased the item had the size been = clearly communicated or properly illustrated.

I kindly re= quest a resolution to this issue, either through a full refund or an exchan= ge for a proper **King size** pad, if available.

Thank yo= u for your prompt attention to this matter.

Sincerely, &n= bsp;

Khalid Albarrak

Phone: 00905418829594