From: "info@designerliving.com" Date: Mon, 29 Sep 2025 14:28:25 -0700 Subject: RE:Re: RE:Re: RE:Re: RE:Re: RE:Please contact the customer - Ask a question #Ref 20250917003431733 Message-Id: To: "c-F09ADA671805456E9D296559162CAEA8@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable You're welcome!

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Thanks Giselle for the information.

Blessings

Ms. Sethi.

On Monday, September 29, 2= 025 at 07:32:26 AM PDT, Designer Living Inc.

= We understand this may be inconvenient, but unfortunately, we weren=E2=80=99= t able to schedule a FedEx pickup. You=E2=80=99ll need to drop off the pack= age at your nearest FedEx location. We truly appreciate your effort and und= erstanding.

<= span style=3D"font-family:Arial;font-size:16px;">Sincerely,

Si= ncerely,
Giselle
Designer Living Customer Service
info@designer= living.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

Thank you again for your thou= ghts and wishes.

With regards to the return, can FedEx pi= ck it up? The dropping off the return may not be feasible for us at this mo= ment, as you know, due to the health situation.

Thanks an= d blessings,

Regards,

Sethi.

On Thursday, September 25, 2025 at 07:29:09 AM PDT, Designer Living= Inc.

You're very welcome, and thank you = so much for your kind words and blessings.

Regarding the return, you = can drop off the package at your nearest FedEx location, and they will hand= le the return shipment to us.

Wishing you continued health and = happiness as well!

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Thank you Giselle for your concern , empathy and good wishe= s.

We appreciate you for sending us the return lab= el, herewith, as an attachment. We assume we would then wait for it t= o be picked up. Thanks.

May God bless you with health and= happiness, always!

Regards,

Sethi.

On Monday, September 22, 2025 at 12:28:37 PM PDT, Designer L= iving Inc.

Hello Sethi,

Thank you for y= our message. I'm truly sorry to hear about your parents' health and= hope they experience a smooth and steady recovery.

I completely unde= rstand the mix-up with the order, and I appreciate your explanation.

= Attached is the return label for the king size item. Once the return i= s received, we=E2=80=99ll proceed with the next steps accordingly.

Pl= ease don=E2=80=99t hesitate to reach out if you need any further assistance= .

Wishing you and your family all the best during this time.

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com

From: c-F09ADA671805456E9D296559162CAEA8@r= elay.walmart.com

Hello Giselle,

Thanks for your good wishes for my parent. We appreciate your concern.

I could not immediately respond because my parent has not be= en doing well since the last few days.

The reason f= or the return is that we wanted to order the queen size, but while ordering= , option for the king size accidentally got selected.

Tha= nks for the willingness to make a one time circumstantial exception. <= /p>

Thank you.

Sincerely,

Sethi

On= Thursday, September 18, 2025 at 10:30:17 AM PDT, Designer Living Inc.

<= p>

Hello Sethi,

Thank you for your message, an= d we=E2=80=99re very sorry to hear about your parent=E2=80=99s health. We h= ope they are recovering well.

Although the return falls outside our s= tandard 30-day policy, we=E2=80=99re happy to offer a one-time exception gi= ven the circumstances.

To proceed, could you please confirm the reaso= n for the return? Once we have that, we=E2=80=99ll send you the return labe= l.

We appreciate your past support and look forward to resolving this= for you.

Sincerely,
Giselle
Designer Living Cust= omer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Giselle from customer service @Designer Living Customer Service

info@designerliving.com

For your kind information, our re= turn was processed on September 16th at Amazon. It is very sad that you res= pond without checking your record. Amazon contacted you for the return labe= l. The supervisor at AMAZON approved it. We just wanted an exchange for the the king size for the quee= n. Your packaged merchandize was never opened because I immediately contact= ed you after placing order that I had accidentally touched the king option = instead of the queen, but you guys still mailed the king. My parent was hospitalized with heart attack after = we received the order, so when we came back from the hospital, we called Am= azon and return was processed (I have confirmation email). We were going to= order queen size right after the return.

If due to y= our uncooperative behavior, the return gets cancelled, we will definitely t= hink twice before buying from Amazon, and definitely not from your company.= We already bought one and this was our second purchase.

How sad, = you do not know one bit of how to make customer relations and a long term r= epeat customers. You should come and join my customer relations class, and = I will give you tips on making relationships with customers to bring repeat sales.

By the way, we were your REPEAT SALES CUSTOMER.=

= It is unfortunate that peo= ple like you do not know how to help you business grow!

With remorse for buying from you<= /p>

A loyal customer&nbs= p;

Ms. Sethi.

O= n Wednesday, September 17, 2025 at 02:41:32 PM PDT, info@designerliving.com=

You have a message from Designer Living Inc.= - Walmart.com

Sales Orde= r Id: 200013558432002

Item: Re= gency Heights 7 Piece Stripe Comforter Set, King Size Bed in a Bag Bedding = Set for Dorm Room, Comforter Bed Set with Flat Sheet and Fitted Sheet, Aqua= /Grey

Hello,

Thank you for rea= ching out!

We apologize, but unfortunately, we are unable to process your retur= n as it falls outside of our 30-day return policy. We understand this may b= e disappointing, and we truly value your business.

If you have any questions or need further assist= ance, please don=E2=80=99t hesitate to contact us. We=E2=80=99re happy to h= elp in any way we can.

Thank you for your understanding.

<= span style=3D"font-family:Arial;font-size:16px;">

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

Dear Designer Living Inc.&nbs= p;

** THIS IS AN ESCALATION **

This is = Walmart Customer Care, contacting you on behalf of the customer for the ord= er below. The customer is receiving a copy of this message.

Customer Name: Amarjit Sethi

Custome= r Order Number: 200013558432002

Purchase Order = No: 129022523875651

Reason for Contact: Ask a question

Item name/number: Rege= ncy Heights 7 Piece Stripe Comforter Set, King Size Bed in a Bag Bedding Se= t for Dorm Room, Comforter Bed Set with Flat Sheet and Fitted Sheet, Aqua/G= rey, Bed Size: King, Actual Color: Aqua/Grey/16660918395

Agen= t message: Kindly send return label to the customer so she = can proceed with the return

What you = need to do now:

1. Reply to this message to contact the cust= omer, and do so within 48 hours, per the guidelines outlined in theMarketplace Seller Customer Care Requirem= ents.
2. If there has been no reply to this communication within 4= 8 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Custom= er Service Team