Subject: RE:Message from Walmart.com Customer: Question or comment, 200013607221039 #Ref 20250927003431940
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 29 Sep 2025 08:10:04 -0700

Hello Thomas,

Thank you for reaching out!

We apologize, but unfortunately, we are unable to process your return as it falls outside of our 30-day return policy. We understand this may be disappointing, and we truly value your business.

If you have any questions or need further assistance, please don’t hesitate to contact us. We’re happy to help in any way we can.

Thank you for your understanding.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.,

Thomas Hagan wants to connect with you for the order below:

Customer Order Number:  200013607221039

Purchase Order No:  129023564360279

Reason for Contact:  Question or comment

Item name/number:  Serta Plush Full Top Heated Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller and 10 Heat Settings White/1875717861

Customer Message:

How can I return this?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team