From: "info@designerliving.com" Date: Mon, 29 Sep 2025 07:32:00 -0700 Subject: RE:Re: RE:Re: RE:Re: RE:Please contact the customer - Ask a question #Ref 20250917003431733 Message-Id: <3G7AMMVZBRU4.1LPL022JNE073@eecuswebserver2> To: "c-F09ADA671805456E9D296559162CAEA8@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable We understand this may be inconvenient, but unfortunately, we = weren=E2=80=99t able to schedule a FedEx pickup. You=E2=80=99ll need to dro= p off the package at your nearest FedEx location. We truly appreciate your = effort and understanding.

Sincerely,

Sincerely,
Giselle
Designer Living Customer Service
= info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Thank you agai= n for your thoughts and wishes.

With regards to the retur= n, can FedEx pick it up? The dropping off the return may not be feasible fo= r us at this moment, as you know, due to the health situation.

<= /p>

Thanks and blessings,

Regards,

Sethi.

<= br/>

On Thursday, September 25, 2025 at 07:29:09 AM PDT, = Designer Living Inc.

You're very welcome,= and thank you so much for your kind words and blessings.

Regarding t= he return, you can drop off the package at your nearest FedEx location, and= they will handle the return shipment to us.

Wishing you contin= ued health and happiness as well!

Sinc= erely,
= Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D

Thank you Giselle for your concern , empathy= and good wishes.

We appreciate you for sending us= the return label, herewith, as an attachment. We assume we would the= n wait for it to be picked up. Thanks.

May God bless you = with health and happiness, always!

Regards,

Sethi.<= /p>

On Monday, September 22, 2025 at 12:28:37 PM = PDT, Designer Living Inc.

Hello Sethi,

= Thank you for your message. I'm truly sorry to hear about your parents&= #39; health and hope they experience a smooth and steady recovery.

I = completely understand the mix-up with the order, and I appreciate your expl= anation.

Attached is the return label for the king size item. On= ce the return is received, we=E2=80=99ll proceed with the next steps accord= ingly.

Please don=E2=80=99t hesitate to reach out if you need any fur= ther assistance.

Wishing you and your family all the best during this= time.

Sincerely,

Giselle

Designer Living Cus= tomer Service

info@designerliving.com

<= br/>

From: c-F09ADA671805456E9D2= 96559162CAEA8@relay.walmart.com

Hello Giselle,

Thanks for your good wishes for my parent. We appreciate yo= ur concern.

I could not immediately respond because my pa= rent has not been doing well since the last few days.

The reason for the return is that we wanted to order the queen size, but= while ordering, option for the king size accidentally got selected.

Thanks for the willingness to make a one time circumstantial ex= ception.

Thank you.

Sincerely,

Sethi

On Thursday, September 18, 2025 at 10:30:17 AM PDT, Designer L= iving Inc.

Hello Sethi,

Thank you for y= our message, and we=E2=80=99re very sorry to hear about your parent=E2=80=99= s health. We hope they are recovering well.

Although the return falls= outside our standard 30-day policy, we=E2=80=99re happy to offer a one-tim= e exception given the circumstances.

To proceed, could you please con= firm the reason for the return? Once we have that, we=E2=80=99ll send you t= he return label.

We appreciate your past support and look forward to = resolving this for you.

Sincerely,
Giselle
Design= er Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Giselle from customer service @Designer Living Customer Service

info@designerliving.co= m

For your kind info= rmation, our return was processed on September 16th at Amazon. It is very s= ad that you respond without checking your record. Amazon contacted you for = the return label. The supervisor at AMAZON approved it. We just wanted an exchange for the the king size for the quee= n. Your packaged merchandize was never opened because I immediately contact= ed you after placing order that I had accidentally touched the king option = instead of the queen, but you guys still mailed the king. My parent was hospitalized with heart attack after = we received the order, so when we came back from the hospital, we called Am= azon and return was processed (I have confirmation email). We were going to= order queen size right after the return.

If due to y= our uncooperative behavior, the return gets cancelled, we will definitely t= hink twice before buying from Amazon, and definitely not from your company.= We already bought one and this was our second purchase.

How sad, = you do not know one bit of how to make customer relations and a long term r= epeat customers. You should come and join my customer relations class, and = I will give you tips on making relationships with customers to bring repeat sales.

By the way, we were your REPEAT SALES CUSTOMER.=

= It is unfortunate that peo= ple like you do not know how to help you business grow!

With remorse for buying from you<= /p>

A loyal customer&nbs= p;

Ms. Sethi.

O= n Wednesday, September 17, 2025 at 02:41:32 PM PDT, info@designerliving.com=

You have a message from Designer Living Inc.= - Walmart.com

Sales Orde= r Id: 200013558432002

Item: Re= gency Heights 7 Piece Stripe Comforter Set, King Size Bed in a Bag Bedding = Set for Dorm Room, Comforter Bed Set with Flat Sheet and Fitted Sheet, Aqua= /Grey

Hello,

Thank you for rea= ching out!

We apologize, but unfortunately, we are unable to process your retur= n as it falls outside of our 30-day return policy. We understand this may b= e disappointing, and we truly value your business.

If you have any questions or need further assist= ance, please don=E2=80=99t hesitate to contact us. We=E2=80=99re happy to h= elp in any way we can.

Thank you for your understanding.

<= span style=3D"font-family:Arial;font-size:16px;">

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.&nbs= p;

** THIS IS AN ESCALATION **

This is = Walmart Customer Care, contacting you on behalf of the customer for the ord= er below. The customer is receiving a copy of this message.

Customer Name: Amarjit Sethi

Custome= r Order Number: 200013558432002

Purchase Order = No: 129022523875651

Reason for Contact: Ask a question

Item name/number: Rege= ncy Heights 7 Piece Stripe Comforter Set, King Size Bed in a Bag Bedding Se= t for Dorm Room, Comforter Bed Set with Flat Sheet and Fitted Sheet, Aqua/G= rey, Bed Size: King, Actual Color: Aqua/Grey/16660918395

Agen= t message: Kindly send return label to the customer so she = can proceed with the return

What you = need to do now:

1. Reply to this message to contact the cust= omer, and do so within 48 hours, per the guidelines outlined in theMarketplace Seller Customer Care Requirem= ents.
2. If there has been no reply to this communication within 4= 8 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Custom= er Service Team