From: "info@designerliving.com" Date: Thu, 25 Sep 2025 07:39:52 -0700 Subject: RE:Re: RE:Re: RE:Re: Confirmation - Order Shipped -D257200CA4 #Ref 20250804003430665 Message-Id: To: "claireortega@yahoo.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thank you for your kind offer, we really appreciate it. There&= #39;s no need to return the items, you're welcome to keep them. We'= re glad to hear you like the curtains!

= Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

Thank you. I'm certainly glad to drop= them back off at UPS, USPS or Fed Ex for you. These are beautiful curtains= . Let me know.

Thank you,

Claire

= On Wednesday, September 24, 2025 at 11:14:23 AM HST, info@designerliving.co= m

Aloha,

Thank you so much for the upda= te =E2=80=94 what a shipping journey! We can=E2=80=99t believe both package= s finally arrived after all this time. We're just glad they made it to = you safely in the end.

Since you've already received a refund, th= ere=E2=80=99s no need to return anything. Please feel free to keep both ite= ms or share them with someone who might enjoy them.

We truly apprecia= te your honesty and the extra effort to reach out. Customers like you reall= y make a difference.

Thanks again for your patience and kindness thro= ughout this process. If there=E2=80=99s anything else we can assist with, j= ust let us know.

Sincerely,

Giselle

Designer = Living Customer Service

info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Aloha Designer Living Team, crazy that I just got the 2 ord= ers that were lost inside Fed Ex, the original and the replacement. You hav= e already refunded me and I purchased from Amazon. Can you send me a shippi= ng label so I can send these back to you? I don't recommend using FED E= x to get them back to you since my original order was July 20 and I got bot= h on Sept 23.

<= p>

Thank you,

Claire

On Wednesday, Septe= mber 3, 2025 at 12:06:06 PM HST, info@designerliving.com

You're welcome!

=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Thank yo= u

Aloha,

Claire Ortega

On Sep 3, 2025, at 11:26=E2=80=AFAM, info@designerliving.com wrote:

=EF=BB=BF
Hello= Claire,

=
The refund has been processed and should take 3-5 bus= iness days to appear in your account, depending on your bank's processi= ng time. If you do not see the refund after this period, please contact you= r bank for further assistance.

If you have any further questio= ns, feel free to reach out.

=
Sincerely,
Giselle
Designer Living Custome= r Service
info@designerliving.co= m

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Ok but I=E2=80=99m going to o= rder this from somewhere else so please give me a refund. Thank you. <= /p>

Aloha,
Claire Ortega

On Sep 3, 2025, at 9:16=E2=80=AFAM, info@designerliving.com wrote:
<= br/>

=EF=BB=BF<body
Hello Claire,

We're very sorry to hear that your package hasn't arri= ved.
We will contact FedEx to investigate the issue and will follow up = with you as soon as we have an update.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Aloha Designer Living Team,

I or= dered this shower curtain on July 20th, order D257200CA4, Fed Ex Tracking 3= 91254830610.

It got lost and is still not found. You then sent me a r= eplacement order CS0000097744 on August 6t= h, Fed Ex tracking 391872802340, which also is no where to be found (see sc= reen shots below). I have waited 1 1/2 months for this order and have not r= eceived it yet. Fed Ex used to be the top of the line shipping company and = now its far worse than regular mail because when they hand it off to USPS t= here is no tracking. Please refund me the $32.95 that I spend for t= he shower curtain and the shipping. I will order it from Amazon wh= o will send it in 2-3 weeks regular mail.

Thank you,

Claire

On Wednesda= y, August 13, 2025 at 11:43:36 AM HST, info@designerliving.com

<= /p>

You're welcome!

=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Th= ank you. That makes sense.

Aloha,

Claire Orte= ga

On Aug 13, 2025, at 9:47=E2=80=AFAM, in= fo

=EF=BB=BF
Hello Claire,

=
The tracking number is 391872802340, and you can track the package throu= gh the FedEx tracking portal.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com<= /span>

From: Claire Ortega

Thank you very much. That=E2=80=99s very kind of you.<= br/>
Aloha,
Claire Ortega

On A= ug 6, 2025, at 10:48=E2=80=AFAM, info@designerliving.com wrote:

=EF=BB=BF
Hello Claire,

T= hank you for confirming your shipping address. The replacement has been pro= cessed and it may take 5-7 business days to arrive. The replacement order n= umber is
CS0000097744.
If you have further concerns, plea= se let me know.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Yes, please= send me a replacement:

Claire Ortega
6294N Olohena= Road unit N
Kapaa HI 96746

Aloha,
Claire Ort= ega

On Aug 6, 2025, at 8:11=E2=80=AFAM, in= fo@designerliving.com wrote:

=EF=BB=BF= <body
Hello Claire,

The package is c= onsidered lost if there is no tracking movement for 7 business days. If you= would like us to send a replacement, please confirm your current shipping = address. Thank you!

Sincerely,
Giselle
D= esigner Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Let's j= ust wait until Fed Ex replies, who knows, they may have shipped by boat.
Thanks,
Claire

On Monday, August 4, 2025 at 12:= 18:17 PM HST, info@designerliving.com

Hello C= laire,
We=E2=80=99re truly sorry to hear that you haven=E2=80=99t rec= eived your order yet. We understand how frustrating that can be.
Sinc= e there has been no tracking movement since the 26th, the package may be lo= st. We will contact FedEx to investigate. In the meantime, we=E2=80=99d be = happy to send a replacement to resolve the issue promptly. Please confirm y= our shipping address so we can proceed.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

What is going on? I ordered on 7/21 and we are at 8/4= . It left CA on 7/26 and I have no information from FedEx where this packag= e is or if it's lost.

https://www.fedex.com/fedextrack/?trknbr=3D391254830610&t= rkqual=3D12029~391254830610~FDEG

Please advise.
Claire

----- Forwarded Message -----
From:= "noreply@mail.designerliving.com"
To: "claireortega@yahoo.com"
Sent: Monda= y, July 21, 2025 at 08:34:21 AM HST
Subject: Confirm= ation - Order Shipped -D257200CA4

NEW = | BEDDING | = FURNITURE | HOME&= nbsp;DECOR | SALE
BEDDING | FURN= ITURE | HOME DECORNEW | SALE
<= table align=3D"center" width=3D"640" border=3D"0" style=3D"margin:0 auto;" = class=3D"ydpc0ae635yiv7493810167ydpc9ea0c6ayiv0960916776ydpceec03b8yiv01040= 21033x_ydpa38646edyiv0928082057ydp2727e285yiv3877921484container ydpc0ae635= yiv7493810167ydpc9ea0c6ayiv0960916776ydpceec03b8yiv0104021033x_ydpa38646edy= iv0928082057ydp2727e285yiv3877921484main">Hi claireortega,We have shipped your item(s) and this completes y= our order. Your order is on its way and can no longer be changed.Visit Your= Account for more information on your order status, rewards, gift card bala= nce, and more.Need to get in touch with our Customer Service Team? Email info@designerliving.com or call 1.888.879= .8790 (MON - FRI, 9:00 AM - 7:30 PM EST AND 6:00 AM ~ 4:30 PM PST).Shipping= Method: Standard ShippingCarrier: FedExTracking Number: = ; 391254830610 If you want= to exchange or return your products, please see our Return Policy.If you want more inf= ormation please see our FAQ.Thank you for shopping with us.Designer Living&= nbsp;Order SummaryOrder Date: 07/20/2025|Order #: D257200CA4Shipping = Address:Claire Ortega6294N Olohena Road Unit NKapaa, HI, 96746US2145074668claireortega@yahoo.comShipping Date:07/20/202= 5Shipping Method:Standard Shipping ItemsRegular Price:$69.00Discount:-= $42.01Coupon:-$0.00Sales Tax:$0.00Shipping Fee:$5.95Require Signature:$0.00= Order Total:$32.94Designer Living Dollars:-$0.00Voucher or Gift Card:-$0.00Charged$32.94 Laurel Tufted Semi-Sheer Shower Curt= ainMadison ParkSIZE:72x72" COLOR:PlumQTY:1TOTAL:$26.99
=

= = &= nbsp; 550 Northport P= arkway
Port Wentworth, GA 31407 USAManage Profile & Unsubscribe=C2=A92022 Designer = Living Inc.