From: "info@designerliving.com" Date: Thu, 25 Sep 2025 07:28:51 -0700 Subject: RE:Re: RE:Re: RE:Please contact the customer - Ask a question #Ref 20250917003431733 Message-Id: To: "c-F09ADA671805456E9D296559162CAEA8@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable You're very welcome, and thank you so much for your kind w= ords and blessings.

Regarding the return, you can drop off the packag= e at your nearest FedEx location, and they will handle the return shipment = to us.

Wishing you continued health and happiness as well!

<= p>

Sincerely,
Giselle=
Designer Livi= ng Customer Service
info@designe= rliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Thank yo= u Giselle for your concern , empathy and good wishes.

We appreciate you for sending us the return label, herewith, as an atta= chment. We assume we would then wait for it to be picked up. Thanks.<= /p>

May God bless you with health and happiness, always!

<= p>

Regards,

Sethi.

On Monday= , September 22, 2025 at 12:28:37 PM PDT, Designer Living Inc.

Hello Sethi,

Thank you for your message. I'm tru= ly sorry to hear about your parents' health and hope they experience a = smooth and steady recovery.

I completely understand the mix-up with t= he order, and I appreciate your explanation.

Attached is the return l= abel for the king size item. Once the return is received, we=E2=80=99l= l proceed with the next steps accordingly.

Please don=E2=80=99t hesit= ate to reach out if you need any further assistance.

Wishing you and = your family all the best during this time.

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving= .com

= From: c-F09ADA671805456E9D296559162CAEA8@relay.walmart.com<= /p>

Hello Giselle,

Thanks for your good wi= shes for my parent. We appreciate your concern.

I could n= ot immediately respond because my parent has not been doing well since = ; the last few days.

The reason for the return is that we= wanted to order the queen size, but while ordering, option for the king si= ze accidentally got selected.

Thanks for the willingness = to make a one time circumstantial exception.

Thank = you.

Sincerely,

Sethi

On Thursday, September 18,= 2025 at 10:30:17 AM PDT, Designer Living Inc.

<= p>Hello Sethi,

Thank you for your message, and we=E2=80=99re very sor= ry to hear about your parent=E2=80=99s health. We hope they are recovering = well.

Although the return falls outside our standard 30-day policy, w= e=E2=80=99re happy to offer a one-time exception given the circumstances.

To proceed, could you please confirm the reason for the return? Once w= e have that, we=E2=80=99ll send you the return label.

We appreciate y= our past support and look forward to resolving this for you.

Sincerely,
Giselle
Designer Living Customer Service
info@de= signerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Giselle from customer s= ervice @Designer Liv= ing Customer Service

info@designerliving.com

For your kind information, our return was processed on Se= ptember 16th at Amazon. It is very sad that you respond without checking yo= ur record. Amazon contacted you for the return label. The supervisor at AMA= ZON approved it. We just wanted an exchange for the the king size for the quee= n. Your packaged merchandize was never opened because I immediately contact= ed you after placing order that I had accidentally touched the king option = instead of the queen, but you guys still mailed the king. My parent was hospitalized with heart attack after = we received the order, so when we came back from the hospital, we called Am= azon and return was processed (I have confirmation email). We were going to= order queen size right after the return.

If due to y= our uncooperative behavior, the return gets cancelled, we will definitely t= hink twice before buying from Amazon, and definitely not from your company.= We already bought one and this was our second purchase.

How sad, = you do not know one bit of how to make customer relations and a long term r= epeat customers. You should come and join my customer relations class, and = I will give you tips on making relationships with customers to bring repeat sales.

By the way, we were your REPEAT SALES CUSTOMER.=

= It is unfortunate that peo= ple like you do not know how to help you business grow!

With remorse for buying from you<= /p>

A loyal customer&nbs= p;

Ms. Sethi.

O= n Wednesday, September 17, 2025 at 02:41:32 PM PDT, info@designerliving.com=

You have a message from Designer Living Inc.= - Walmart.com

Sales Orde= r Id: 200013558432002

Item: Re= gency Heights 7 Piece Stripe Comforter Set, King Size Bed in a Bag Bedding = Set for Dorm Room, Comforter Bed Set with Flat Sheet and Fitted Sheet, Aqua= /Grey

Hello,

Thank you for rea= ching out!

We apologize, but unfortunately, we are unable to process your retur= n as it falls outside of our 30-day return policy. We understand this may b= e disappointing, and we truly value your business.

If you have any questions or need further assist= ance, please don=E2=80=99t hesitate to contact us. We=E2=80=99re happy to h= elp in any way we can.

Thank you for your understanding.

<= span style=3D"font-family:Arial;font-size:16px;">

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.&nbs= p;

** THIS IS AN ESCALATION **

This is = Walmart Customer Care, contacting you on behalf of the customer for the ord= er below. The customer is receiving a copy of this message.

Customer Name: Amarjit Sethi

Custome= r Order Number: 200013558432002

Purchase Order = No: 129022523875651

Reason for Contact: Ask a question

Item name/number: Rege= ncy Heights 7 Piece Stripe Comforter Set, King Size Bed in a Bag Bedding Se= t for Dorm Room, Comforter Bed Set with Flat Sheet and Fitted Sheet, Aqua/G= rey, Bed Size: King, Actual Color: Aqua/Grey/16660918395

Agen= t message: Kindly send return label to the customer so she = can proceed with the return

What you = need to do now:

1. Reply to this message to contact the cust= omer, and do so within 48 hours, per the guidelines outlined in theMarketplace Seller Customer Care Requirem= ents.
2. If there has been no reply to this communication within 4= 8 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Custom= er Service Team