From: "info@designerliving.com" Date: Wed, 24 Sep 2025 14:14:20 -0700 Subject: RE:Re: RE:Re: Confirmation - Order Shipped -D257200CA4 #Ref 20250804003430665 Message-Id: To: "claireortega@yahoo.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Aloha,

Thank you so much for the update =E2=80=94 what a= shipping journey! We can=E2=80=99t believe both packages finally arrived a= fter all this time. We're just glad they made it to you safely in the e= nd.

Since you've already received a refund, there=E2=80=99s no ne= ed to return anything. Please feel free to keep both items or share them wi= th someone who might enjoy them.

We truly appreciate your honesty and= the extra effort to reach out. Customers like you really make a difference= .

Thanks again for your patience and kindness throughout this process= . If there=E2=80=99s anything else we can assist with, just let us know.

Sincerely,

Giselle

Designer Living Customer Ser= vice

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Aloha= Designer Living Team, crazy that I just got the 2 orders that were lost in= side Fed Ex, the original and the replacement. You have already refunded me= and I purchased from Amazon. Can you send me a shipping label so I can sen= d these back to you? I don't recommend using FED Ex to get them back to= you since my original order was July 20 and I got both on Sept 23.

Thank you,

Claire

<= br/>

On Wednesday, September 3, 2025 at 12:06:06 PM HST, info@designe= rliving.com

You're welcome!

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

Thank you

Aloha,

Claire Orteg= a

On Sep 3, 2025, at 11:26=E2=80=AFAM, inf= o@designerliving.com wrote:

=EF=BB=BF<= /p>
Hello Claire,

The refund has been pro= cessed and should take 3-5 business days to appear in your account, dependi= ng on your bank's processing time. If you do not see the refund after t= his period, please contact your bank for further assistance.

I= f you have any further questions, feel free to reach out.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Ok but I=E2=80=99m going to order this from somewhere else so please give = me a refund. Thank you.

Aloha,
Claire Ortega&= nbsp;

On Sep 3, 2025, at 9:16=E2=80=AFAM, info@d= esignerliving.com wrote:

=EF=BB=BF<= body
Hello Claire,

We're very sorry to hear tha= t your package hasn't arrived.
We will contact FedEx to investigate= the issue and will follow up with you as soon as we have an update.
=
Sincerely,
G= iselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Aloha Designer Livin= g Team,

I ordered this shower curtain on July 20th, order= D257200CA4, Fed Ex Tracking 391254830610.

It got lost and = is still not found. You then sent me a replacement order CS0000097744 on August 6th, Fed Ex tracking 391872802340, wh= ich also is no where to be found (see screen shots below). I have waited 1 = 1/2 months for this order and have not received it yet. Fed Ex used to be t= he top of the line shipping company and now its far worse than regular mail= because when they hand it off to USPS there is no tracking. Please= refund me the $32.95 that I spend for the shower curtain and the shipping.= I will order it from Amazon who will send it in 2-3 weeks regular= mail.

Thank you,
Claire

On Wednesda= y, August 13, 2025 at 11:43:36 AM HST, info@designerliving.com

<= /p>

You're welcome!

=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Th= ank you. That makes sense.

Aloha,
Claire Orte= ga

On Aug 13, 2025, at 9:47=E2=80=AFAM, in= fo
=EF=BB=BF
Hello Claire,

=
The tracking number is 391872802340, and you can track the package throu= gh the FedEx tracking portal.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

<= hr/>
From: Claire Ortega

Th= ank you very much. That=E2=80=99s very kind of you.
Aloha,
Claire Ortega

On Aug 6, 2025, at 10:48=E2= =80=AFAM, info@designerliving.com wrote:

=
=EF=BB=BF
Hello Claire,

Thank you for confirming= your shipping address. The replacement has been processed and it may take = 5-7 business days to arrive. The replacement order number is
CS= 0000097744.
If you have further concerns, please let me know.
<= br/>
Sincerely,
GiselleDesigner Living= Customer Service<= br/>info@designerl= iving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Yes, please send me a replacement:<= /p>

Claire Ortega
6294N Olohena Road unit N
Kapaa= HI 96746

Aloha,
Claire Ortega

On Aug 6, 2025, at 8:11=E2=80=AFAM, info@designerliving.com wr= ote:

=EF=BB=BF<body
Hello Cla= ire,

The package is considered lost if there = is no tracking movement for 7 business days. If you would like us to send a= replacement, please confirm your current shipping address. Thank you!
<= p>
Sincerely,
Giselle
=
= Designer Living Customer = Service
info@designerliving.com
<= br/>
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D

Let's just wait until Fed Ex re= plies, who knows, they may have shipped by boat.
Thanks,
Claire=

On Monday, August 4, 2025 at 12:18:17 PM HST, info@desig= nerliving.com

Hello Claire,
We=E2=80=99= re truly sorry to hear that you haven=E2=80=99t received your order yet. We= understand how frustrating that can be.
Since there has been no trac= king movement since the 26th, the package may be lost. We will contact FedE= x to investigate. In the meantime, we=E2=80=99d be happy to send a replacem= ent to resolve the issue promptly. Please confirm your shipping address so = we can proceed.

Sincerely,
<= p style=3D"margin-top:1px;margin-bottom:1px;">Giselle
Designer Livin= g Customer Service
info@designerliv= ing.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Wh= at is going on? I ordered on 7/21 and we are at 8/4. It left CA on 7/26 and= I have no information from FedEx where this package is or if it's lost= .

https://ww= w.fedex.com/fedextrack/?trknbr=3D391254830610&trkqual=3D12029~391254830= 610~FDEG

Please advise.
Claire

<= p>----- Forwarded Message -----
From: "noreply@= mail.designerliving.com"
To: "claireortega= @yahoo.com"
Sent: Monday, July 21, 2025 at 08:3= 4:21 AM HST
Subject: Confirmation - Order Shipped -D= 257200CA4

NEW | BEDDING &= nbsp; | FURNITURE = | HOME DECOR | &nbs= p; SALE
BEDDING | FURNITURE | HOME DECORNEW | SAL= E
Hi claireortega,We have shipped your item(s) and this com= pletes your order. Your order is on its way and can no longer be changed.Vi= sit Your Account for more information on your order status, rewards, gift c= ard balance, and more.Need to get in touch with our Customer Service Team? Email info@designerliving.com or call 1.888.879= .8790 (MON - FRI, 9:00 AM - 7:30 PM EST AND 6:00 AM ~ 4:30 PM PST).Shipping= Method: Standard ShippingCarrier: FedExTracking Number: = ; 391254830610 If you want= to exchange or return your products, please see our Return Policy.If you want more inf= ormation please see our FAQ.Thank you for shopping with us.Designer Living&= nbsp;Order SummaryOrder Date: 07/20/2025|Order #: D257200CA4Shipping = Address:Claire Ortega6294N Olohena Road Unit NKapaa, HI, 96746US2145074668claireortega@yahoo.comShipping Date:07/20/202= 5Shipping Method:Standard Shipping ItemsRegular Price:$69.00Discount:-= $42.01Coupon:-$0.00Sales Tax:$0.00Shipping Fee:$5.95Require Signature:$0.00= Order Total:$32.94Designer Living Dollars:-$0.00Voucher or Gift Card:-$0.00Charged$32.94 Laurel Tufted Semi-Sheer Shower Curt= ainMadison ParkSIZE:72x72" COLOR:PlumQTY:1TOTAL:$26.99
<= /td>

=
550 Northport ParkwayPort Wentworth, GA 31407 USA
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=C2=A92022 Designer = Living Inc.

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