Subject: RE:Message from Walmart.com Customer: Ask a question, 200013431772477 #Ref 20250922003431810
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 22 Sep 2025 07:40:48 -0700

Hello Ana,

Thank you for reaching out!

We apologize, but unfortunately, we are unable to process your return as it falls outside of our 30-day return policy. We understand this may be disappointing, and we truly value your business.

If you have any questions or need further assistance, please don’t hesitate to contact us. We’re happy to help in any way we can.

Thank you for your understanding.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.,

ana quiroz wants to connect with you for the order below:

Customer Order Number:  200013431772477

Purchase Order No:  109018390879772

Reason for Contact:  Ask a question

Item name/number:  Madison Park Essentials 24PCs Traditional Paisley Jacquard Comforter Set with Window Curtains,Room in a Bag,Queen,1-Red/151630879

Customer Message:

I need to return this purchase. The comforter ripped  in the first wash!  What is the next step?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team