From: "info@designerliving.com" Date: Thu, 18 Sep 2025 10:30:11 -0700 Subject: RE:Re: RE:Please contact the customer - Ask a question #Ref 20250917003431733 Message-Id: To: "c-F09ADA671805456E9D296559162CAEA8@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Sethi,

Thank you for your message, and we=E2=80=99= re very sorry to hear about your parent=E2=80=99s health. We hope they are = recovering well.

Although the return falls outside our standard 30-da= y policy, we=E2=80=99re happy to offer a one-time exception given the circu= mstances.

To proceed, could you please confirm the reason for the ret= urn? Once we have that, we=E2=80=99ll send you the return label.

We a= ppreciate your past support and look forward to resolving this for you.

Sincerely,
Giselle
Designer Living Customer Service<= br/>info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Giselle fro= m customer service @Designer Living Customer Service

info@designerliving.com

For your kind information, our return= was processed on September 16th at Amazon. It is very sad that you respond= without checking your record. Amazon contacted you for the return label. T= he supervisor at AMAZON approved it. We just wanted an exchange for the the= king size for the queen. Your packaged merchandize was never opened becaus= e I immediately contacted you after placing order that I had accidentally t= ouched the king option instead of the queen, but you guys still mailed the = king. My parent was hospitalized with heart attack after we received the or= der, so when we came back from the hospital, we called Amazon and return wa= s processed (I have confirmation email). We were going to order queen size = right after the return.

If due to your uncooperative behavior, the return gets cancelled, we will= definitely think twice before buying from Amazon, and definitely not from = your company. We already bought one and this was our second purchase.

= How sad, you do not know on= e bit of how to make customer relations and a long term repeat customers. Y= ou should come and join my customer relations class, and I will give you ti= ps on making relationships with customers to bring repeat sales.

By the way, we were your= REPEAT SALES CUSTOMER.

It is unfortunate that people like you do not know how to help you busine= ss grow!

With remorse = for buying from you

A loyal customer

Ms. Sethi.

On Wednesday, September 17, 2025 at 02:41:32 PM PD= T, info@designerliving.com

You have a message= from Designer Living Inc. - Walmart.com

Sales Order Id: 200013558432002

Item: Regency Heights 7 Piece Stripe Comforter Set, Kin= g Size Bed in a Bag Bedding Set for Dorm Room, Comforter Bed Set with Flat = Sheet and Fitted Sheet, Aqua/Grey

Hello,

Thank you for reaching out!

&nbs= p;

We apologize, but unfortunately, we are = unable to process your return as it falls outside of our 30-day return poli= cy. We understand this may be disappointing, and we truly value your busine= ss.

= If you have any questions or need further assistance, please don=E2=80=99t = hesitate to contact us. We=E2=80=99re happy to help in any way we can.

Thank yo= u for your understanding.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

Dear Designer Living Inc.

** = THIS IS AN ESCALATION **

This is Walmart Customer Care, c= ontacting you on behalf of the customer for the order below. The customer i= s receiving a copy of this message.

Customer Nam= e: Amarjit Sethi

Customer Order Number: 200013558432002

Purchase Order No: 12902= 2523875651

Reason for Contact: Ask a question=

Item name/number: Regency Heights 7 Piece S= tripe Comforter Set, King Size Bed in a Bag Bedding Set for Dorm Room, Comf= orter Bed Set with Flat Sheet and Fitted Sheet, Aqua/Grey, Bed Size: King, = Actual Color: Aqua/Grey/16660918395

Agent message: = Kindly send return label to the customer so she can proceed with the= return

What you need to do now:

1. Reply to this message to contact the customer, and do so with= in 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team

<= /p>