Subject: RE:Message from Walmart.com Customer: Ask a question, 200013691868644 #Ref 20250917003431729
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 17 Sep 2025 10:10:14 -0700

Hello Kathy,

Thank you for reaching out.

Sometimes the pillow sham is folded and packed inside the comforter for shipping. Could you please lay out all the items and check inside the comforter carefully? It’s possible the sham is tucked within it.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

Dear Designer Living Inc.,

Kathy Murphy wants to connect with you for the order below:

Customer Order Number:  200013691868644

Purchase Order No:  129025750510595

Reason for Contact:  Ask a question

Item name/number:  Regency Heights Twin/Twin XL Comforter Set Brown, 2 Pieces Faux Suede Comforters Twin/Twin XL Size, Pieced Bedding Comforters Sets, Cozy Comforter Bed Set, Machine Washable/12477165836

Customer Message:

my order is missing the pillow sham

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team