Subject: RE:Madison Park Comforter Set #Ref 20250914003431679
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 15 Sep 2025 07:27:49 -0700

Hello Shari,

Thank you for reaching out to us, and we’re truly sorry to hear about the challenges you've faced following the tornado. We're glad to hear you're finally able to return home, and we appreciate you taking the time to contact us about your comforter set.

We’d like to look into this issue further and assist you with a resolution as quickly as possible. Could you please provide your order number? This will help us locate your purchase.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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To whom it may concern,

I am writing to you to request assistance. We purchased your comforter set and we could not use it until this week at our home. On Oct. 11th, 2024 our home got hit by a tornado. We were just able to move back in when we could use our new comforter. Unfortunately, the comforter is not wearing well and we just opened it! We are extremely disappointed and would like to request a refund or a possible replacement

Please let me know if there is anything you can do to help us regarding this matter.

Thank you

Shari Ibana