From: "info@designerliving.com" Date: Fri, 05 Sep 2025 13:28:24 -0700 Subject: RE:Re: RE:Message from Walmart.com Customer: Ask a question, 200013479584439 #Ref 20250905003431473 Message-Id: <5TE3OVZP4RU4.D6NUPNL7PW8V2@eecuswebserver2> To: "c-EAA9E06470A645F48E766373C0662140@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Thanks f= or letting us know. We would be happy to send a replacement. To proceed, pl= ease confirm your shipping address.

Sin= cerely,
Giselle
Designer Living Customer Service
info@designerliving.com

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Giselle,

We shook th= e comforter and turned it in and out and my friend and I both checked the b= ox. Out simply was inadvertently not put in the box when the comforter set = was packaged. Broke my heart cuz I fell in love with the colors and we went= ahead and placed the comforter on my bed as the cooler nights mandated som= ething thicker than what I was using in the summer.

Can the missing sham just be mailed out as I have no desire to have to ret= urn the set and then reorder?

Sent using= the mail.com mail app

On 9/5/25 at 1:28=E2=80=AFPM, Designer Livi= ng Inc. wrote:

From: "Designer Living Inc."

Hello Kelly,

Thank you for reaching out.

Sometimes the shams a= re folded inside or tucked within the comforter packaging. Please open the = entire package and check all layers carefully. If they=E2=80=99re still mis= sing, let me know and we=E2=80=99ll work on resolving it.

Sincerely,
Gi= selle
<= span style=3D";font-family:Arial;font-size:16px">Designer Living Customer S= ervice
= info@designerliving.com

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Dear Designer Living= Inc.,

Kelly Taylor wants to connect with you for t= he order below:

Customer Order Number:&= nbsp; 200013479584439

Purchase Order No: 1190= 24522695202

Reason for Contact: Ask a questio= n

Item name/number: Mi Zone Twin/Twin XL Comf= orter Set Shaggy Faux Fur Ultra Soft 2-Piece Ombre Design Warm Bedding Sets= Aqua/5684807746

Customer Message:<= br/>

There was no sham in the bedding set I received. How do we recti= fy this situation?

What you need to do now:

1. Reply to this message to contact the customer, and do so withi= n 48 hours, per the guidelines outlined in the Ma= rketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,

Your Walmart Customer Care Team