Subject: RE:Message from Walmart.com Customer: Ask a question, 200013479584439 #Ref 20250905003431473
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 05 Sep 2025 11:28:41 -0700

Hello Kelly,

Thank you for reaching out.

Sometimes the shams are folded inside or tucked within the comforter packaging. Please open the entire package and check all layers carefully. If they’re still missing, let me know and we’ll work on resolving it.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.,

Kelly Taylor wants to connect with you for the order below:

Customer Order Number:  200013479584439

Purchase Order No:  119024522695202

Reason for Contact:  Ask a question

Item name/number:  Mi Zone Twin/Twin XL Comforter Set Shaggy Faux Fur Ultra Soft 2-Piece Ombre Design Warm Bedding Sets Aqua/5684807746

Customer Message:

There was no sham in the bedding set I received. How do we rectify this situation?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team