From: "info@designerliving.com" Date: Wed, 03 Sep 2025 15:06:02 -0700 Subject: RE:Re: Confirmation - Order Shipped -D257200CA4 #Ref 20250804003430665 Message-Id: To: "claireortega@yahoo.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

You're welcome!

=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=

Thank you

Aloha,

Claire Ortega

<= br/>

On Sep 3, 2025, at 11:26=E2=80=AFAM, info@designerlivin= g.com wrote:

=EF=BB=BF
Hello Claire,
&nbs= p;
The refund has been processed and should = take 3-5 business days to appear in your account, depending on your bank= 9;s processing time. If you do not see the refund after this period, please= contact your bank for further assistance.

If you have any furth= er questions, feel free to reach out.

Sincerely,
GiselleDesigner Living = Customer Serviceinfo@designerli= ving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Ok but I=E2=80=99m goin= g to order this from somewhere else so please give me a refund. Thank you.&= nbsp;

Aloha,
Claire Ortega

On Sep 3, 2025, at 9:16=E2=80=AFAM, info@designerliving.com wrote:=

=EF=BB=BF<body
Hello Claire,=

We're very sorry to hear that your package hasn'= t arrived.
We will contact FedEx to investigate the issue and will foll= ow up with you as soon as we have an update.

Sincerely,
Giselle
Designer Living Customer Service
info@des= ignerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

=
Aloha Designer Living Team,

I ordered this shower = curtain on July 20th, order D257200CA= 4, Fed Ex Tracking 391254830610.

It got lost and is still not found. You then sent me = a replacement order CS0000097744 on Aug= ust 6th, Fed Ex tracking 391872802340, which also is no where to be found (= see screen shots below). I have waited 1 1/2 months for this order and have= not received it yet. Fed Ex used to be the top of the line shipping compan= y and now its far worse than regular mail because when they hand it off to = USPS there is no tracking. Please refund me the $32.95 that I spend= for the shower curtain and the shipping. I will order it from Ama= zon who will send it in 2-3 weeks regular mail.

=
=

Thank you,=
Claire

On Wednesday, August 13, 2025 at 11:43:36 AM H= ST, info@designerliving.com

You're welcom= e!

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Thank you. That makes sense. <= /p>

Aloha,
Claire Ortega

On Aug 13, 2025, at 9:47=E2=80=AFAM, info

=EF= =BB=BF
Hello Claire,

The tracking number is 3918728= 02340, and you can track the package through the FedEx tracking portal.
=

Sincerely,
Giselle
Designer Living Customer Serv= ice
info@designerliving.com

From: Claire Ortega
=

Thank you very much. That=E2=80=99s very kind of you.
<= /p>
Aloha,
Claire Ortega

On Aug 6,= 2025, at 10:48=E2=80=AFAM, info@designerliving.com wrote:

=EF=BB=BF
Hello Claire,

Thank = you for confirming your shipping address. The replacement has been processe= d and it may take 5-7 business days to arrive. The replacement order number= is
CS0000097744.
If you have further concerns, please le= t me know.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Yes, please send = me a replacement:

Claire Ortega
6294N Olohena Road = unit N
Kapaa HI 96746

Aloha,
Claire Ortega&nb= sp;

On Aug 6, 2025, at 8:11=E2=80=AFAM, info@des= ignerliving.com wrote:

=EF=BB=BF<bo= dy
Hello Claire,

The package is conside= red lost if there is no tracking movement for 7 business days. If you would= like us to send a replacement, please confirm your current shipping addres= s. Thank you!

Sincerely,
= Giselle
Designe= r Living Customer Service
info@designerliving.com<= /span>

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Let's just wa= it until Fed Ex replies, who knows, they may have shipped by boat.
Th= anks,
Claire

On Monday, August 4, 2025 at 12:18:17 = PM HST, info@designerliving.com

Hello Claire,=
We=E2=80=99re truly sorry to hear that you haven=E2=80=99t received = your order yet. We understand how frustrating that can be.
Since ther= e has been no tracking movement since the 26th, the package may be lost. We= will contact FedEx to investigate. In the meantime, we=E2=80=99d be happy = to send a replacement to resolve the issue promptly. Please confirm your sh= ipping address so we can proceed.

Sinc= erely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

What is going on? I ordered on 7/21 and we are at 8/4. It l= eft CA on 7/26 and I have no information from FedEx where this package is o= r if it's lost.

https://www.fedex.com/fedextrack/?trknbr=3D391254830610&trkqual= =3D12029~391254830610~FDEG

Please advise.
Clair= e

----- Forwarded Message -----
From: "noreply@mail.designerliving.com"
To: = "claireortega@yahoo.com"
Sent: Monday, Jul= y 21, 2025 at 08:34:21 AM HST
Subject: Confirmation = - Order Shipped -D257200CA4

NEW | = ;BEDDING | FURNITURE &nb= sp; | HOME DECOR &n= bsp;| SALE
BEDDING | FURNITURE | HOME DECORNE= W | SALE
<= tr class=3D"ydpceec03b8yiv0104021033x_ydpa38646edyiv0928082057firstRow ydpc= eec03b8yiv0104021033x_firstRow ydpceec03b8yiv0104021033firstRow firstRow"><= td colspan=3D"1" rowspan=3D"1">Hi claireortega,We have shipped your item(s)= and this completes your order. Your order is on its way and can no longer = be changed.Visit Your Account for more information on your order status, re= wards, gift card balance, and more.Need to get in touch with our Customer Service Team? Email info@designerliving.com or call 1.888.879= .8790 (MON - FRI, 9:00 AM - 7:30 PM EST AND 6:00 AM ~ 4:30 PM PST).Shipping= Method: Standard ShippingCarrier: FedExTracking Number: = ; 391254830610 If you want= to exchange or return your products, please see our Return Policy.If you want more inf= ormation please see our FAQ.Thank you for shopping with us.Designer Living&= nbsp;Order SummaryOrder Date: 07/20/2025|Order #: D257200CA4Shipping = Address:Claire Ortega6294N Olohena Road Unit NKapaa, HI, 96746US2145074668claireortega@yahoo.comShipping Date:07/20/202= 5Shipping Method:Standard Shipping ItemsRegular Price:$69.00Discount:-= $42.01Coupon:-$0.00Sales Tax:$0.00Shipping Fee:$5.95Require Signature:$0.00= Order Total:$32.94Designer Living Dollars:-$0.00Voucher or Gift Card:-$0.00Charged$32.94 Laurel Tufted Semi-Sheer Shower Curt= ainMadison ParkSIZE:72x72" COLOR:PlumQTY:1TOTAL:$26.99

<= br/>
<= span style=3D"font-family:Tahoma, sans-serif;font-size:14px;color:#FFF;">Manage Profile & Unsubscribe
&nb= sp;
550= Northport Parkway
Port Wentworth, GA 31407 USA
=C2=A92022 Designer = Living Inc.