From: "info@designerliving.com" Date: Wed, 03 Sep 2025 14:26:16 -0700 Subject: RE:Re: Confirmation - Order Shipped -D257200CA4 #Ref 20250804003430665 Message-Id: To: "claireortega@yahoo.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Claire,

The r= efund has been processed and should take 3-5 business days to appear in you= r account, depending on your bank's processing time. If you do not see = the refund after this period, please contact your bank for further assistan= ce.

If you have any further questions, feel free to reach out.

Sincerely,=
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Ok but I=E2=80=99m going to order this from somewhere else so = please give me a refund. Thank you.

Aloha,

Cl= aire Ortega

On Sep 3, 2025, at 9:16=E2=80=AF= AM, info@designerliving.com wrote:

=EF= =BB=BF<body
Hello Claire,

We're very sorry t= o hear that your package hasn't arrived.
We will contact FedEx to i= nvestigate the issue and will follow up with you as soon as we have an upda= te.

Sincerely,
Giselle
Designer Living Customer Serv= ice
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D

Aloha Designer Living Team,
<= p>
I ordered this shower curtain on July 20th, order D257200CA4, Fed Ex Tracking 3912548306= 10.

It got lost and i= s still not found. You then sent me a replacement order CS0000097744 on August 6th, Fed Ex tracking 391872802340, = which also is no where to be found (see screen shots below). I have waited = 1 1/2 months for this order and have not received it yet. Fed Ex used to be= the top of the line shipping company and now its far worse than regular ma= il because when they hand it off to USPS there is no tracking. Plea= se refund me the $32.95 that I spend for the shower curtain and the shippin= g. I will order it from Amazon who will send it in 2-3 weeks regul= ar mail.

<= p>

Thank you,
Claire

On Wednesd= ay, August 13, 2025 at 11:43:36 AM HST, info@designerliving.com

=

You're welcome!

=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Thank you. That makes sense.

Aloha,
Claire O= rtega

On Aug 13, 2025, at 9:47=E2=80=AFAM,= info
=EF=BB=BF
Hello Claire,

<= /p>
The tracking number is 391872802340, and you can track the package th= rough the FedEx tracking portal.

Sincerely,
Giselle=
Designer Living Customer Service
info@designerliving.com

Fro= m: Claire Ortega

Thank you very much. Th= at=E2=80=99s very kind of you.
Aloha,
Claire Ortega <= /p>

On Aug 6, 2025, at 10:48=E2=80=AFAM, info@design= erliving.com wrote:

=EF=BB=BF
He= llo Claire,

Thank you for confirming your shipping addres= s. The replacement has been processed and it may take 5-7 business days to = arrive. The replacement order number is
CS0000097744.
If = you have further concerns, please let me know.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com
<= p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D
Yes, please send me a replacement:

Cla= ire Ortega
6294N Olohena Road unit N
Kapaa HI 96746

=
Aloha,
Claire Ortega

On Aug 6= , 2025, at 8:11=E2=80=AFAM, info@designerliving.com wrote:

=EF=BB=BF<body
Hello Claire,

<= p>
The package is considered lost if there is no tracking moveme= nt for 7 business days. If you would like us to send a replacement, please = confirm your current shipping address. Thank you!

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=

Let's just wait until Fed Ex replies, who knows, the= y may have shipped by boat.
Thanks,
Claire

On= Monday, August 4, 2025 at 12:18:17 PM HST, info@designerliving.com
<= br/>

Hello Claire,
We=E2=80=99re truly sorry to hea= r that you haven=E2=80=99t received your order yet. We understand how frust= rating that can be.
Since there has been no tracking movement since t= he 26th, the package may be lost. We will contact FedEx to investigate. In = the meantime, we=E2=80=99d be happy to send a replacement to resolve the is= sue promptly. Please confirm your shipping address so we can proceed.

Sincerely,
= Giselle
Designer Living Customer Service
info@designerliving.com=

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

What is going on? I ord= ered on 7/21 and we are at 8/4. It left CA on 7/26 and I have no informatio= n from FedEx where this package is or if it's lost.

<= a href=3D"https://www.fedex.com/fedextrack/?trknbr=3D391254830610&trkqual=3D= 12029~391254830610~FDEG" target=3D"_blank">https://www.fedex.com/fedextrack= /?trknbr=3D391254830610&trkqual=3D12029~391254830610~FDEG
Please advise.
Claire

----- Forwarded Mess= age -----
From: "noreply@mail.designerliving.co= m"
To: "claireortega@yahoo.com"
Sent: Monday, July 21, 2025 at 08:34:21 AM HST
Subject: Confirmation - Order Shipped -D257200CA4

<= /p><= /tr>
NEW = | BEDDING | = FURNITURE | = ;HOME DECOR | SALE
BEDDING |&nbs= p;FURNITURE | HOME DECORNEW | SALE
Hi clai= reortega,We have shipped your item(s) and this completes your order. Your o= rder is on its way and can no longer be changed.Visit Your Account for more= information on your order status, rewards, gift card balance, and more.Nee= d to get in touch with our Customer Service Team? Email info@designerliving.com or call 1.888.879= .8790 (MON - FRI, 9:00 AM - 7:30 PM EST AND 6:00 AM ~ 4:30 PM PST).Shipping= Method: Standard ShippingCarrier: FedExTracking Number: = ; 391254830610 If you want= to exchange or return your products, please see our Return Policy.If you want more inf= ormation please see our FAQ.Thank you for shopping with us.Designer Living&= nbsp;Order SummaryOrder Date: 07/20/2025|Order #: D257200CA4Shipping = Address:Claire Ortega6294N Olohena Road Unit NKapaa, HI, 96746US2145074668claireortega@yahoo.comShipping Date:07/20/202= 5Shipping Method:Standard Shipping ItemsRegular Price:$69.00Discount:-= $42.01Coupon:-$0.00Sales Tax:$0.00Shipping Fee:$5.95Require Signature:$0.00= Order Total:$32.94Designer Living Dollars:-$0.00Voucher or Gift Card:-$0.00Charged$32.94 Laurel Tufted Semi-Sheer Shower Curt= ainMadison ParkSIZE:72x72" COLOR:PlumQTY:1TOTAL:$26.99

<= br/>
<= span style=3D"font-family:Tahoma, sans-serif;font-size:14px;color:#FFF;">Manage Profile & Unsubscribe
&nb= sp;
550= Northport Parkway
Port Wentworth, GA 31407 USA
=C2=A92022 Designer = Living Inc.
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