Subject: RE:Please contact the customer - Ask a question #Ref 20250902003431414
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 02 Sep 2025 13:41:39 -0700

Hello Beverly,

Thank you for reaching out.

Unfortunately, we’re no longer able to make changes to the shipment, as it has already been processed and is on its way. Once the item is delivered, we recommend initiating a return through your account if you no longer wish to keep it.

If you need assistance with the return process once it arrives, feel free to reach out.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Beverly Pizarro

Customer Order Number: 200013679183516

Purchase Order No: 129024290547886

Reason for Contact:  Ask a question

Item name/number:   Madison Park Essentials Brystol 24-Piece Fabric Room in a Bag in Navy Finish, Bed Size: Queen, Actual Color: Navy/3611587924

Agent message:    customer called stating that she is no longer interested in receiving the item, kindly reach out to FedEx to intercept the delivery and return it, and proceed with issuing a refund to original payment method, thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team