Subject: RE:Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250823003431199
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 02 Sep 2025 08:57:57 -0700

Hello Lou,

We apologize for the delay with your package.

We would be happy to send a replacement for you. If you would like to proceed, please confirm your shipping address.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Hola, hasta la fecha no recibo el ítem, necesito mi refund inmediatamente.

Gracias

Lou

On Mon, Aug 25, 2025 at 11:03 Designer Living Inc. <[email-masked]> wrote:

Hello Lou,

As per FedEx, it is currently in transit. If we receive further updates, we will let you know.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

It’s not in transit. I called, and it should have arrived a few days ago. If you look at the image, there’s no delivery date.

On Mon, Aug 25, 2025 at 10:50 [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200013802344758

Item:   Regency Heights King/Cal King Fluffy Ribbed Plush Comforter Set 3-Piece Bedding Set Ivory, Bed Size: King, Actual Color: Ivory, Theme: Seasonless Stripe

Hello Lou,

Thank you for reaching out.

We wanted to let you know that, according to FedEx, your package is currently in transit.

If you have any further concerns, please don't hesitate to let us know.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lou Casgal

Customer Order Number: 200013802344758

Purchase Order No: 129023046689632

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Regency Heights King/Cal King Fluffy Ribbed Plush Comforter Set 3-Piece Bedding Set Ivory, Bed Size: King, Actual Color: Ivory, Theme: Seasonless Stripe/12442666163

Agent message:   Hello, this is a Walmart Escalation. Our mutual customer hasn't received the item and she wants to know that information. Please contact her as soon as possible and provide that information. Thanks in advance.
Order:200013802344758
Item:Regency Heights King/Cal King Fluffy Ribbed Plush Comforter Set 3-PieceCustomer:[email-masked]

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team