From: "info@designerliving.com" Date: Tue, 02 Sep 2025 08:57:57 -0700 Subject: RE:Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250823003431199 Message-Id: To: "c-794176330DA64E0FB07FD936EA5C6582@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Lou,

We apologize for the delay with your package.

We = would be happy to send a replacement for you. If you would like to proceed,= please confirm your shipping address.

Sincerely,=

Giselle

Designer Living Customer Service

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

<= p>Hola, hasta la fecha no recibo el =C3=ADtem, necesito mi refund inmediata= mente.

Gracias

Lou

On Mon, Aug 25, 2025 at 11:03 Designer Living Inc. <s-794176330DA64E0FB= 07FD936EA5C6582@relay.walmart.com> wrote:

= Hello Lou,

As per FedEx, it is currently in transit. If w= e receive further updates, we will let you know.

Sincerely,=
Giselle=
Designer Living Customer Service<= span style=3D"font-family:Arial;font-size:16px">
info@designerliving.com=

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

It=E2=80=99s not in = transit. I called, and it should have arrived a few days ago. If you look a= t the image, there=E2=80=99s no delivery date.

<= p>

On Mon, Aug 25, 2025 at = 10:50 info@des= ignerliving.com <s-794176330DA64E0FB07FD936EA5C6582@r= elay.walmart.com> wrote:
You have a message from Designer Living Inc. - Walmart.com &= nbsp;

Sales Order Id: = 200013802344758
Item: Regency Heights = King/Cal King Fluffy Ribbed Plush Comforter Set 3-Piece Bedding Set Ivory, = Bed Size: King, Actual Color: Ivory, Theme: Seasonless Stripe

Hello Lou,
=
Thank you for reaching out.

We wanted to let you= know that, according to FedEx, your package is currently in transit.

If you have a= ny further concerns, please don't hesitate to let us know.

Sincerely,
Gisell= e
Designer Living Customer Service=
info@designerliving= .com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Design= er Living Inc.

** THIS IS AN ESCALATION **
This is Walmart Customer Care, contacting you on behalf of the cu= stomer for the order below. The customer is receiving a copy of this messag= e.

Customer Name: Lou Casgal
Customer Order Number: 200013802344758
Purchase Order No: 129023046689632
Reason for= Contact: Damaged/Missing Parts/Not Received
= Item name/number: Regency Heights King/Cal King Fluffy Ribb= ed Plush Comforter Set 3-Piece Bedding Set Ivory, Bed Size: King, Actual Co= lor: Ivory, Theme: Seasonless Stripe/12442666163

Agent message: Hello, this is a Walmart = Escalation. Our mutual customer hasn't received the item and she wants = to know that information. Please contact her as soon as possible and provid= e that information. Thanks in advance. Order:200013802344758 Item:Regency Heights King/Cal King Fluffy Ribbed Plush Comforter Set 3-Piec= eCustom= er:loucasgal@gmail.com

What you n= eed to do now:

1. Reply to this message to contact the custo= mer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirem= ents.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Ser= vice Team

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