From: "info@designerliving.com" <info@designerliving.com>
Date: Mon, 25 Aug 2025 07:49:57 -0700
Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received  
 #Ref 20250823003431199
Message-Id: <WVFYHI4A1RU4.LALCG0G8GSG82@eecuswebserver2>
To: "a-794176330DA64E0FB07FD936EA5C6582@relay.walmart.com"
	<a-794176330DA64E0FB07FD936EA5C6582@relay.walmart.com>
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<p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D";font-family:A=
rial;font-size:16px">Hello Lou,</span></p><p style=3D"margin-top:1px;margin=
-bottom:1px"><span style=3D";font-family:Arial;font-size:16px">&nbsp;</span=
></p><p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D";font-fam=
ily:Arial;font-size:16px">Thank you for reaching out.</span></p><p style=3D=
"margin-top:1px;margin-bottom:1px"><span style=3D";font-family:Arial;font-s=
ize:16px">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><s=
pan style=3D";font-family:Arial;font-size:16px">We wanted to let you know t=
hat, according to FedEx, your package is currently in transit.</span></p><p=
 style=3D"margin-top:1px;margin-bottom:1px"><span style=3D";font-family:Ari=
al;font-size:16px">&nbsp;</span></p><p style=3D"margin-top:1px;margin-botto=
m:1px"><span style=3D";font-family:Arial;font-size:16px">If you have any fu=
rther concerns, please don&#39;t hesitate to let us know.</span></p><p styl=
e=3D"margin-top:1px;margin-bottom:1px"><span style=3D";font-family:Arial;fo=
nt-size:16px">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px=
"><span style=3D";font-family:Arial;font-size:16px">&nbsp;</span></p><p sty=
le=3D"margin-top:1px;margin-bottom:1px"><span style=3D";font-family:Arial;f=
ont-size:16px">Sincerely,</span><span style=3D";font-family:Arial;font-size=
:16px"><br/></span><span style=3D";font-family:Arial;font-size:16px">Gisell=
e</span><span style=3D";font-family:Arial;font-size:16px"><br/></span><span=
 style=3D";font-family:Arial;font-size:16px">Designer Living Customer Servi=
ce</span><span style=3D";font-family:Arial;font-size:16px"><br/></span><spa=
n style=3D";font-family:Arial;font-size:16px">info@designerliving.com</span=
></p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p>Dear Designer Living Inc.&nbsp;=
</p><p><br/></p><p>** THIS IS AN ESCALATION **</p><p><br/></p><p>This is Wa=
lmart Customer Care, contacting you on behalf of the customer for the order=
 below. The customer is receiving a copy of this message.</p><p><br/></p><p=
><strong> Customer Name:</strong>&nbsp;Lou Casgal</p><p><strong>Customer Or=
der Number:</strong>&nbsp;200013802344758</p><p><strong>Purchase Order No:<=
/strong>&nbsp;129023046689632</p><p><strong> Reason for Contact: </strong>&=
nbsp;Damaged/Missing Parts/Not Received</p><p><strong> Item name/number: </=
strong>&nbsp; Regency Heights King/Cal King Fluffy Ribbed Plush Comforter S=
et 3-Piece Bedding Set Ivory, Bed Size: King, Actual Color: Ivory, Theme: S=
easonless Stripe/12442666163</p><p><strong> Agent message: </strong>&nbsp; =
Hello, this is a Walmart Escalation. Our mutual customer hasn&#39;t receive=
d the item and she wants to know that information. Please contact her as so=
on as possible and provide that information. Thanks in advance.
Order:200013802344758
Item:Regency Heights King/Cal King Fluffy Ribbed Plush Comforter Set 3-Piec=
e
Customer:loucasgal@gmail.com</p><p><br/></p><p><br/></p><p><strong>What you=
 need to do now:</strong></p><p>1. Reply to this message to contact the cus=
tomer, and do so within 48 hours, per the guidelines outlined in the <a hre=
f=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_Se=
rvice_Requirements">Marketplace Seller Customer Care Requirements.</a>
 <br/> 2. If there has been no reply to this communication within 48 hours,=
 Walmart may proactively refund the customer.</p><p><br/></p><p><br/></p><p=
>Thank you,&nbsp;<br/> Your Walmart Customer Care Team</p><p><br/></p><p><i=
mg width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o=
/eJwczFFKxDAQANDTNJ9lMpNkko981G4XhP0QPcGYTNdANwu1VLy94AVezbJScGo0W_Y-MVhC85=
UV1NGqKfhYVhuTFRKOyEk0ClswLSOgh4hkGaPH0apS4sr-M5RQSx0c7LrJ7_gj20P2YyzPh2m9t=
Kr9eK2Zk7MciOAyBbfA9QX4ekkUlsnPwUc0e259fQ4Oqn63e9d9a2fr93_nyPM8vw00fSy32_Ju=
zox_AQAA__8DPTmn"/></p>=