Subject: RE:Message from Walmart.com Customer: Ask a question, 200013288482457 #Ref 20250821003431154
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 21 Aug 2025 10:58:54 -0700

Hello Roman,

Thank you for reaching out.

The item you purchased was a 6-piece towel set, which includes 4 hand towels and 2 bath towels.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Roman Mattila wants to connect with you for the order below:

Customer Order Number:  200013288482457

Purchase Order No:  129021991633447

Reason for Contact:  Ask a question

Item name/number:  Intelligent Design Lita Cotton 6-Piece Gray/Navy Jacquard Geometric Design Bath Towel Set, Multi-Sizes/2268114576

Customer Message:

I received 4 hand towels with 2 towels for each set. Wasn’t I supposed to get 2 hand towels and 2 wash cloths?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team