From: "info@designerliving.com" Date: Tue, 19 Aug 2025 15:07:13 -0700 Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250819003431097 Message-Id: <7OOYFJBJZQU4.UY77KHVYGWJ72@eecuswebserver2> To: "c-11462BE3C9E04DA7890E90A2406E6D7F@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Thank you for letting us know.

We would be happy to send a replace= ment. To proceed, please confirm your shipping address.

S= incerely,
Giselle
Designer Living Customer Service
info@designe= rliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

I have check twice. It=E2=80= =99s only one package being delivered

On Tue, Aug 1= 9, 2025 at 4:38=E2=80=AFPM info@= designerliving.com <s-11462BE3C9E04DA7890E90A2406E6D7F@relay.walmart.co= m> wrote:

You have a messa= ge from Designer Living Inc. - Walmart.com

Sales Order Id: 200013367367054
Item: Madison Park Essentials 24PCs Jacquard Comforte= r Set with Window Curtains, Moroccan-Inspired Bed in a Bag, King,2-Navy, Be= d Size: King, Actual Color: 2-Navy

Hello Drea,
Thank you for reaching out, and we're very sorry to hear that the= pillows and curtains appear to be missing from your order. We understand h= ow disappointing this must be, and we=E2=80=99re here to help resolve it as= quickly as possible.
In some= cases, smaller items like pillows or curtains may be packed tightly within= the main comforter bundle or placed in compartments inside the packaging t= o protect them during transit. We kindly ask that you thoroughly inspect th= e entire contents of the package, including inside any folds, wrapping mate= rials, or zippered compartments, as the items may be tucked away and not im= mediately visible.
Additional= ly, if the packaging included multiple boxes or components, please ensure a= ll packages have been received and opened.
If you=E2=80=99ve already checked thoroughly and the items ar= e still missing, please let us know right away. We=E2=80=99ll be happy to i= nvestigate this further with our fulfillment team and take the necessary st= eps to make things right.
Tha= nk you again for bringing this to our attention. We look forward to resolvi= ng this for you as soon as possible.

Sincerely,
Giselle
Designer Living= Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.

** THIS I= S AN ESCALATION **

This is Walmart Customer Care, contact= ing you on behalf of the customer for the order below. The customer is rece= iving a copy of this message.

Customer Name: DREA ONE STOP SHOP
Customer Order Number:= 200013367367054
Purchase Order No: 129022= 423272440
Reason for Contact: Damaged/Missing= Parts/Not Received
Item name/number: Madiso= n Park Essentials 24PCs Jacquard Comforter Set with Window Curtains, Morocc= an-Inspired Bed in a Bag, King,2-Navy, Bed Size: King, Actual Color: 2-Navy= /379374109
Agent message: Hi Seller! This is= Sherwin from Walmart. Customer is missing parts of the order she received.= She's missing the pillows and curtains. Customer would like you to sen= d the missing parts of the item. Please assist. Thanks!

<= br/>
What you need to do now:
1. Reply to this= message to contact the customer, and do so within 48 hours, per the guidel= ines outlined in the Marketplac= e Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Ser= vice Team