From: "info@designerliving.com" <info@designerliving.com>
Date: Tue, 19 Aug 2025 13:38:01 -0700
Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received  
 #Ref 20250819003431097
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To: "a-11462BE3C9E04DA7890E90A2406E6D7F@relay.walmart.com"
	<a-11462BE3C9E04DA7890E90A2406E6D7F@relay.walmart.com>
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<p><span style=3D"color: rgb(0, 0, 0);">Hello Drea,</span></p><p><span styl=
e=3D"color: rgb(0, 0, 0);">Thank you for reaching out, and we&#39;re very s=
orry to hear that the pillows and curtains appear to be missing from your o=
rder. We understand how disappointing this must be, and we=E2=80=99re here =
to help resolve it as quickly as possible.</span></p><p><span style=3D"colo=
r: rgb(0, 0, 0);">In some cases, smaller items like pillows or curtains may=
 be packed tightly within the main comforter bundle or placed in compartmen=
ts inside the packaging to protect them during transit. We kindly ask that =
you thoroughly inspect the entire contents of the package, including inside=
 any folds, wrapping materials, or zippered compartments, as the items may =
be tucked away and not immediately visible.</span></p><p><span style=3D"col=
or: rgb(0, 0, 0);">Additionally, if the packaging included multiple boxes o=
r components, please ensure all packages have been received and opened.</sp=
an></p><p><span style=3D"color: rgb(0, 0, 0);">If you=E2=80=99ve already ch=
ecked thoroughly and the items are still missing, please let us know right =
away. We=E2=80=99ll be happy to investigate this further with our fulfillme=
nt team and take the necessary steps to make things right.</span></p><p><sp=
an style=3D"color: rgb(0, 0, 0);">Thank you again for bringing this to our =
attention. We look forward to resolving this for you as soon as possible.</=
span></p><p><br/></p><p><br/></p><p style=3D"margin-top:1px;margin-bottom:1=
px"><span style=3D"color: rgb(0, 0, 0); font-family: Arial; font-size: 16px=
;">Sincerely,<br/>Giselle<br/>Designer Living Customer Service<br/>info@des=
ignerliving.com</span></p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p>Dear Desig=
ner Living Inc.&nbsp;</p><p><br/></p><p>** THIS IS AN ESCALATION **</p><p><=
br/></p><p>This is Walmart Customer Care, contacting you on behalf of the c=
ustomer for the order below. The customer is receiving a copy of this messa=
ge.</p><p><br/></p><p><strong> Customer Name:</strong>&nbsp;DREA ONE STOP S=
HOP</p><p><strong>Customer Order Number:</strong>&nbsp;200013367367054</p><=
p><strong>Purchase Order No:</strong>&nbsp;129022423272440</p><p><strong> R=
eason for Contact: </strong>&nbsp;Damaged/Missing Parts/Not Received</p><p>=
<strong> Item name/number: </strong>&nbsp; Madison Park Essentials 24PCs Ja=
cquard Comforter Set with Window Curtains, Moroccan-Inspired Bed in a Bag, =
King,2-Navy, Bed Size: King, Actual Color: 2-Navy/379374109</p><p><strong> =
Agent message: </strong>&nbsp; Hi Seller! This is Sherwin from Walmart. Cus=
tomer is missing parts of the order she received. She&#39;s missing the pil=
lows and curtains. Customer would like you to send the missing parts of the=
 item. Please assist. Thanks!</p><p><br/></p><p><br/></p><p><strong>What yo=
u need to do now:</strong></p><p>1. Reply to this message to contact the cu=
stomer, and do so within 48 hours, per the guidelines outlined in the <a hr=
ef=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_S=
ervice_Requirements">Marketplace Seller Customer Care Requirements.</a>
 <br/> 2. If there has been no reply to this communication within 48 hours,=
 Walmart may proactively refund the customer.</p><p><br/></p><p><br/></p><p=
>Thank you,&nbsp;<br/> Your Walmart Customer Care Team</p><p><br/></p><p><i=
mg width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o=
/eJwczFFqxCAQANDTxM8wOjqOH36kWQuF_SjtCYyOWyHrQhq29PaFXuDVmBuSFSVRe-fIMCGor6=
iltcK0FRJmrhmr2SzW6oCEHQTVowHjgHXQjF7DTN5bnQsStmK25iYLh-z5d_7J-z0f51wed9VH6=
VXG-Vaj1pbMS8I1JLCXxXOAFGAxFijRxb-qI_bRHpOFKt_9NuTY-7OP279zxnVd3ydcPtP1mj7U=
M5q_AAAA__80sjnX"/></p>=