From: "info@designerliving.com" Date: Tue, 19 Aug 2025 13:39:47 -0700 Subject: RE:RE:Re: RE:RE:Message from Walmart.com Customer: Ask a question, 200013693077930 #Ref 20250816003431011 Message-Id: To: "c-61BB3E0209A141BF992C93B62304771A@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

If you would like to request a= return, please follow the steps below:

&nbs= p;

1. Go to your profile or account.

2. Click on "My Purchases."<= /p>

3. Select the item you wish to return.

4. Click on the return button.

If you nee= d any further assistance, please feel free to reach out. I=E2=80=99d be mor= e than happy to help.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Thank you. Please let me know to to proceed with the return.

Kerryn

Sent from= my T-Mobile 5G Device

-------- Original mess= age --------

From: "Designer Living Inc."

Date: 8/19/= 25 3:10 PM (GMT-05:00)

To: kerryn fynan

Subject: RE= :Re: RE:RE:Message from Walmart.com Customer: Ask a question, 200013693077930 #Ref 20250816003431011

Since this = comforter set is currently your only one, and you've experienced shrink= age even with proper care, we believe the best option moving forward would = be to return the item for a full refund. This will give you the flexibility= to choose something that better suits your needs without the risk of the s= ame issue occurring again.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

Hi,

This is the only comforter set I= have right now. I do believe my only option moving forward is to not = dry when washed.

So I think sending a new "same one I have= " will be okay. If so, does that require me to send this one back?

Please let me know how this will work.

Thank you.

On Tue, Aug 19, 2025 at 12:01=E2=80=AFPM Designer Living Inc. <<= a href=3D"mailto:s-61BB3E0209A141BF992C93B62304771A@relay.walmart.com">s-61= BB3E0209A141BF992C93B62304771A@relay.walmart.com> wrote:

Hi Kerryn,

We complet= ely understand your concern. Frequent washing is absolutely necessary in th= at case, and it's important that your bedding can handle it without com= promising fit or comfort. Given the circumstances, we=E2=80=99d= be more than happy to accept a return for the item you purchased.

In terms of alternatives, we do have s= imilar products available in California King size. However, they are also m= ade from 100% cotton.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

Hi,

That is so kind but unfortunate= ly since I wash this the correct way the same size again will shrink again.= I am not sure that makes any sense.

I have a labador who sleep= s with me and unfortunately I have to wash the bedding once a week.

Do you have anything similar in a California king that is not 100 perc= ent cotton?

Please let me know.

I would be okay with send= ing this back with and purchasing another item.

Please let me k= now what my options are.

Thank you

Kerryn

Sent from my T-Mobile 5G Device

<= p>

-------- Original message --------

From: "Designer= Living Inc."

Date: 8/18/25 5:57 PM (GMT-05:00)

<= p>To: kerryn fynan

Subject: RE:RE:Message from Walmart.com Customer: = Ask a question, 200013693077930 #Ref 20250816003431011

Hello Kerryn,

We=E2=80=99d be happy to send a replacement for you. However, please not= e that the size you originally purchased is the largest size available in t= his item.

To proceed with the= replacement, kindly confirm your shipping address at your earliest conveni= ence.

Thank you!

Sincerely,

Giselle

Designer Living Customer Service

info@des= ignerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi,

Thank you so much for getting back to me.

I did wash= in cold deep water on a delicate cycle. I dried on low delicate. When I re= moved it from the dryer it was not completely dry. That is when I laid out = on the bed to let my fans finish the rest of the drying process. I did look= at the tag and obviously being 100 percent cotton is the reason for the sh= rinkage. Even following the recommended instructions still caused major shr= inkage unfortunately.

Please let me know if you have any other = question.

Thank you

Kerryn

<= /p>

Sent from my T-Mobile 5G Device

-------- Original message --------

From:= "Designer Living Inc."

Date: 8/18/25 11:29 AM = (GMT-05:00)

To: kerryn fynan

Subject: RE:Message from Walmart.c= om Customer: Ask a question, 200013693077930 #Ref 20250816003431011

Hello Kerryn,

= Thank you for reaching out and sharing your experience. We're truly sor= ry to hear about the issue with the comforter shrinking after washing, espe= cially after your initial excitement about how beautiful it was. We underst= and how frustrating this must be, especially given the investment you made.=

To better understand what may have caused the shrinkage, could you p= lease let us know whether the blanket was washed in cold or hot water? This= will help us assess the situation more thoroughly and work toward a resolu= tion for you.

We appreciate your patience and look forward to your re= sponse.

Sincerely,

Giselle

Designer Living Customer Ser= vice

info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,

kerryn f= ynan wants to connect with you for the order below:

Customer Order Number: 200013693077930

Pu= rchase Order No: 129022317652922

Reason for C= ontact: Ask a question

Item name/number: INK+IVY Adult Nea King/Cal King Cotton Printed Comforter Set wit= h Trims off White/Gray/154487721

Customer Me= ssage:

I washed the blanket when it arrived.. I was so = excited it was beautiful. I laid out on bed before washing. I saw how it fi= t the bed I washed on delicate and then dried on low heat delicate and didn't eve= n dry the whole way. I laid on the bed and most definitely shrunk about 1 f= oot on each side. I am so upset that this was the most expensive comforter = I ever purchased, and basically, it is ruined. I would appreciate a refund = or a california king comforter set sent to me that is big enough to deal wi= th low heat when washed and dried.

What you need = to do now:

1. Reply to this message to contact the customer,= and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,

Your Walmart Customer Care Team