From: "info@designerliving.com" Date: Tue, 19 Aug 2025 12:10:09 -0700 Subject: RE:Re: RE:RE:Message from Walmart.com Customer: Ask a question, 200013693077930 #Ref 20250816003431011 Message-Id: To: "c-61BB3E0209A141BF992C93B62304771A@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Since this comforter set is currently your only one, and you've expe= rienced shrinkage even with proper care, we believe the best option moving = forward would be to return the item for a full refund. This will give you t= he flexibility to choose something that better suits your needs without the= risk of the same issue occurring again.

Sincerely,
<= /span>Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D

Hi,

This is the only comfo= rter set I have right now. I do believe my only option moving for= ward is to not dry when washed.

So I think sending a new "= same one I have" will be okay. If so, does that require me to send thi= s one back?

Please let me know how this will work.

Thank = you.

On Tue, Aug 19, 2025 at 12:01=E2=80=AFPM Designer Li= ving Inc. <s-61BB3E0209A141BF992C93B62304771A@relay.walmart.com> wro= te:

Hi Kerryn,
We completely understand your concern. Frequent washing is absolutely = necessary in that case, and it's important that your bedding can handle= it without compromising fit or comfort. Given the circumstance= s, we=E2=80=99d be more than happy to accept a return for the item you purc= hased.
In terms of alternative= s, we do have similar products available in California King size. However, = they are also made from 100% cotton.

Sincerely,
Giselle
Designer Living Customer Se= rvice
info= @designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi,
<= p>That is so kind but unfortunately since I wash this the correct way the s= ame size again will shrink again. I am not sure that makes any sense. =
I have a labador who sleeps with me and unfortunately I have to wash= the bedding once a week.
Do you have anything similar in a Cal= ifornia king that is not 100 percent cotton?
Please let me know= .
I would be okay with sending this back with and purchasing another = item.
Please let me know what my options are.
Thank you&n= bsp;
Kerryn

Sent from my T-= Mobile 5G Device

-------- Original message --= ------
From: "Designer Living Inc."
Date: 8/18/25 &nb= sp;5:57 PM (GMT-05:00)
To: kerryn fynan
Subject: RE:RE:Me= ssage from Walmart.com Customer: Ask a question, 200013693077930 &nbs= p; #Ref 20250816003431011

Hello Kerryn,

We=E2=80=99d be happy to send a replacement for you. However, please not= e that the size you originally purchased is the largest size available in t= his item.
To proceed with the= replacement, kindly confirm your shipping address at your earliest conveni= ence.
Thank you!

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi,
Thank you so much for getting back to me.
I did wash in cold deep water on a delicate cycle. I dried on low deli= cate. When I removed it from the dryer it was not completely dry. That is w= hen I laid out on the bed to let my fans finish the rest of the drying proc= ess. I did look at the tag and obviously being 100 percent cotton is the re= ason for the shrinkage. Even following the recommended instructions still c= aused major shrinkage unfortunately.
Please let me know if you = have any other question.
Thank you
Kerryn

Sent from my T-Mob= ile 5G Device

-------- Original message -----= ---
From: "Designer Living Inc."
Date: 8/18/25 = 11:29 AM (GMT-05:00)
To: kerryn fynan
Subject: RE:Message= from Walmart.com Customer: Ask a question, 200013693077930 #R= ef 20250816003431011

Hello Kerryn,

= Thank you for reaching out and sharing your experience. We're truly sor= ry to hear about the issue with the comforter shrinking after washing, espe= cially after your initial excitement about how beautiful it was. We underst= and how frustrating this must be, especially given the investment you made.=
To better understand what may have caused the shrinkage, could you p= lease let us know whether the blanket was washed in cold or hot water? This= will help us assess the situation more thoroughly and work toward a resolu= tion for you.
We appreciate your patience and look forward to your re= sponse.

Sincerely,
Giselle
Designer Living Customer Ser= vice
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

Dear Designer Living Inc.,
kerryn fynan wants to connect with you for the order below:

Customer Order Number: 200013693077930=
Purchase Order No: 129022317652922
Reason for Contact: Ask a question
Item= name/number: INK+IVY Adult Nea King/Cal King Cotton Printed= Comforter Set with Trims off White/Gray/154487721

<= strong>Customer Message:
I washed the blanket when it a= rrived.. I was so excited it was beautiful. I laid out on bed before washin= g. I saw how it fit the bed I washed on delicate and then dried on low heat delicate and didn't eve= n dry the whole way. I laid on the bed and most definitely shrunk about 1 f= oot on each side. I am so upset that this was the most expensive comforter = I ever purchased, and basically, it is ruined. I would appreciate a refund = or a california king comforter set sent to me that is big enough to deal wi= th low heat when washed and dried.

What you need = to do now:
1. Reply to this message to contact the customer,= and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requiremen= ts.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team

=