From: "info@designerliving.com" Date: Mon, 18 Aug 2025 14:57:36 -0700 Subject: RE:RE:Message from Walmart.com Customer: Ask a question, 200013693077930 #Ref 20250816003431011 Message-Id: To: "c-61BB3E0209A141BF992C93B62304771A@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Kerry= n,

We=E2=80=99= d be happy to send a replacement for you. However, please note that the siz= e you originally purchased is the largest size available in this item.

To proceed with the replaceme= nt, kindly confirm your shipping address at your earliest convenience.

Thank you!

Sincerely,

Giselle

Designer Living Customer Service

<= p style=3D"margin-top:1px;margin-bottom:1px">info@designerliving.com

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Hi,

Thank you = so much for getting back to me.

I did wash in cold deep water o= n a delicate cycle. I dried on low delicate. When I removed it from the dry= er it was not completely dry. That is when I laid out on the bed to let my = fans finish the rest of the drying process. I did look at the tag and obvio= usly being 100 percent cotton is the reason for the shrinkage. Even followi= ng the recommended instructions still caused major shrinkage unfortunately.=

Please let me know if you have any other question.

Thank you

Kerryn

Sent from my T-Mobile 5G Device

-------- Original message --------

From: "Designer Livin= g Inc."

Date: 8/18/25 11:29 AM (GMT-05:00)

To:= kerryn fynan

Subject: RE:Message from Walmart.com Customer: As= k a question, 200013693077930 #Ref 20250816003431011

Hello Kerryn,

= Thank you for reaching out and sharing your experience. We're truly sor= ry to hear about the issue with the comforter shrinking after washing, espe= cially after your initial excitement about how beautiful it was. We underst= and how frustrating this must be, especially given the investment you made.=

To better understand what may have caused the shrinkage, could you p= lease let us know whether the blanket was washed in cold or hot water? This= will help us assess the situation more thoroughly and work toward a resolu= tion for you.

We appreciate your patience and look forward to your re= sponse.

Sincerely,

Giselle

<= span style=3D";font-family:Arial;font-size:16px">Designer Living Customer S= ervice

info@designerliving.com

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Dear Designer Living Inc.,

kerryn fynan wants to connect with you for the order below:

Customer Order Number: 200013693077930

Purchase Order No: 129022317652922

Rea= son for Contact: Ask a question

Item name/num= ber: INK+IVY Adult Nea King/Cal King Cotton Printed Comforte= r Set with Trims off White/Gray/154487721

Cu= stomer Message:

I washed the blanket when it arrived.. = I was so excited it was beautiful. I laid out on bed before washing. I saw = how it fit the bed I washed on delicate and then dried on low heat delicate and didn't eve= n dry the whole way. I laid on the bed and most definitely shrunk about 1 f= oot on each side. I am so upset that this was the most expensive comforter = I ever purchased, and basically, it is ruined. I would appreciate a refund = or a california king comforter set sent to me that is big enough to deal wi= th low heat when washed and dried.

What you need = to do now:

1. Reply to this message to contact the customer,= and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,

Your Walmart Customer Care Team

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