From: "info@designerliving.com" Date: Mon, 11 Aug 2025 09:03:02 -0700 Subject: RE:Re: Re: Re: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250808003430784 Message-Id: To: "c-90DA265393944AB9B4257A78C21E9572@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Thank you for confirming.

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Yes,= I received it.

On Mon, Aug 11, 2025, 9:59=E2=80=AF= AM Designer Living Inc. <s-90DA265393944AB9B4257A78C21E9572@relay.walmart.c= om> wrote:

Hello Laura,

We just received an update from FedEx that they have redeli= vered the package on 08/08/2025, and it was left at your front door. Please= confirm if you received the package.

Si= ncerely,
Giselle
Designer Living Customer Service
info@designerliving.com

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No problem, thank you for the update.

=
On Fri, Aug 8, 2025, 5:31=E2=80=AFPM Designer Living Inc. <s-90DA265393944AB9B4257A78C21E9572@relay.walmart.com> wrote:
Before we can proceed with refund,&= nbsp;we= will have to open a lost package investigation with FedEx. Generally, this= will take anywhere between 1-8 business days to resolve. However, it can b= e completed sooner. Once FedEx completes their investigation, they will not= ify us of the results, and we in turn will contact you with an update. We a= ppreciate your patience while the investigation is in progress. Thank you!<= /span>

Sincerely,
Giselle
Designer Living Customer Service
= info@designerliving.co= m

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Hello ag= ain,

Thank you for getting back to me so quickly, ho= wever I would be much happier with a refund if possible, thank you.
<= br/>
On Fri, Aug 8, 2025, 4:23=E2=80=AFPM Designer Living Inc. <s-90DA265393944AB9B4257A78C21E9572@relay.walmart.com> w= rote:
Hello Laura,

Thank you for letting us know.
We=E2=80=99d be happy to send you = a replacement. To ensure it reaches you without any issues, could you pleas= e confirm your current shipping address?

Sincerely,
Giselle
Designer Living Customer Service
info@desi= gnerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

=
Hi,

I did look around and ask around for where my = package might be - in case a family member got to it first or a neighbor - = however, I came up empty handed.

I did so before contacti= ng customer support.

On Fri, Aug 8, 2025, 1:13=E2=80=AFPM= info@designer= living.com <s-90DA265393944AB9B4257A78C21E9572@relay.= walmart.com> wrote:
You have= a message from Designer Living Inc. - Walmart.com

Sales Order Id: 200013416184838
Item: Regency Heights Twin/Twin-XL Comforter = Sets, Reversible 2 Piece Extra Soft Dorm Bedding Set, Chambray Print Sage G= reen Comforter Bed Set with Pillow Shams, Bed Size: Twin/Twin-XL, Actual Co= lor: Sage Green

Hello Laura,=

Thank y= ou for reaching out.

<= p style=3D"margin-top:1px;margin-bottom:1px">Upon checking with FedEx, your order with the tracking n= umber 391727656475 has been delivered on 08/06/2025. We ask that= you first check with other family members, neighbors and around the outsid= e of your home to ensure the package was not misplaced.

Sincerely,
Giselle
Designer Living Customer Service
i= nfo@designerliving.com

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Dear Designer Living Inc.

** THIS IS A= N ESCALATION **

This is Walmart Customer Care, contacting= you on behalf of the customer for the order below. The customer is receivi= ng a copy of this message.

Customer Name: Laura Vastbinder
Customer Order Number: = ;200013416184838
Purchase Order No: 12902147244= 5963
Reason for Contact: Delivered to Wrong L= ocation/LAD
Item name/number: Regency Height= s Twin/Twin-XL Comforter Sets, Reversible 2 Piece Extra Soft Dorm Bedding S= et, Chambray Print Sage Green Comforter Bed Set with Pillow Shams, Bed Size= : Twin/Twin-XL, Actual Color: Sage Green/5063688243
Agent me= ssage: Hi seller! I am contacting you on behalf of Laura Va= stbinder with regard to order: 200013416184838 Item: 5063688243. Our custom= er didn't get the item which was tagged as delivered last 8/06/2025 and= our customer is asking for a REFUND for the order. Please update them with= in 24-48 hours about this matter. Thank you!

= What you need to do now:
1. Reply to this message to= contact the customer, and do so within 48 hours, per the guidelines outlin= ed in the Marketplace Seller Cu= stomer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team

=