From: "info@designerliving.com" Date: Fri, 08 Aug 2025 15:31:23 -0700 Subject: RE:Re: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250808003430784 Message-Id: To: "c-90DA265393944AB9B4257A78C21E9572@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Before we can proceed with refund, we will have to open a lost packa= ge investigation with FedEx. Generally, this will take anywhere between 1-8= business days to resolve. However, it can be completed sooner. Once = FedEx completes their investigation, they will notify us of the results, an= d we in turn will contact you with an update. We appreciate your patience w= hile the investigation is in progress. Thank you!

S= incerely,

Gisel= le

Designer Liv= ing Customer Service

info@designerliving.com

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Hello again,

Thank y= ou for getting back to me so quickly, however I would be much happier = with a refund if possible, thank you.

On Fri, Aug 8, 2025= , 4:23=E2=80=AFPM Designer Living Inc. <s-90DA265393944AB9B4257A78C21E9572@= relay.walmart.com> wrote:

= Hello Laura,

Thank you for letting us know.
We=E2=80= =99d be happy to send you a replacement. To ensure it reaches you without a= ny issues, could you please confirm your current shipping address?
Sincerely,
= Giselle
Designer Living Customer Service
info@designerliving.com

<= p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D

Hi,

I did look around and = ask around for where my package might be - in case a family member got to i= t first or a neighbor - however, I came up empty handed.

= I did so before contacting customer support.

On Fri, Aug = 8, 2025, 1:13=E2=80=AFPM info@designerliving.com <s-90DA265393944AB9B= 4257A78C21E9572@relay.walmart.com> wrote:
You have a message from Designer Living Inc. - Walmart.com &n= bsp;

Sales Order Id: &= nbsp;200013416184838
Item: Regency Heights T= win/Twin-XL Comforter Sets, Reversible 2 Piece Extra Soft Dorm Bedding Set,= Chambray Print Sage Green Comforter Bed Set with Pillow Shams, Bed Size: T= win/Twin-XL, Actual Color: Sage Green

Hello Laura,

Thank you for reaching out.

Upon checking with FedEx, your orde= r with the tracking number 391727656475 has been delivered on 08/06/20= 25. We ask that you first check with other family members, neighbors = and around the outside of your home to ensure the package was not misplaced= .

=
Sincerely,=
Giselle
Designer Living Customer = Service
info@designerliving.com

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Dear Designer Living Inc.
=
** THIS IS AN ESCALATION **

This is Walmart C= ustomer Care, contacting you on behalf of the customer for the order below.= The customer is receiving a copy of this message.

Customer Name: Laura Vastbinder
Customer Ord= er Number: 200013416184838
Purchase Order No: 129021472445963
Reason for Contact: &n= bsp;Delivered to Wrong Location/LAD
Item name/number: Regency Heights Twin/Twin-XL Comforter Sets, Reversible 2 Piece E= xtra Soft Dorm Bedding Set, Chambray Print Sage Green Comforter Bed Set wit= h Pillow Shams, Bed Size: Twin/Twin-XL, Actual Color: Sage Green/5063688243=
Agent message: Hi seller! I am contacting y= ou on behalf of Laura Vastbinder with regard to order: 200013416184838 Item= : 5063688243. Our customer didn't get the item which was tagged as deli= vered last 8/06/2025 and our customer is asking for a REFUND for the order.= Please update them within 24-48 hours about this matter. Thank you!
=

What you need to do now:
1. = Reply to this message to contact the customer, and do so within 48 hours, p= er the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team