From: "info@designerliving.com" Date: Tue, 29 Jul 2025 15:26:57 -0700 Subject: RE:Re: Re: Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250725003430385 Message-Id: To: "c-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Warren,

We do stand by our customers and always = aim to honor our listings accurately. In this particular case, the original= listing unfortunately caused confusion, and for that, we sincerely apologi= ze. However, sending out four blinds for the price of one would result in a= significant loss to the company, which is why we=E2=80=99ve taken immediat= e steps to correct the listing to prevent similar issues going forward.

We genuinely appreciate your feedback, as it has helped us address the p= roblem directly. If there=E2=80=99s anything else we can assist with, pleas= e don=E2=80=99t hesitate to let us know.

Sincerely,
G= iselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

Glad to hear, but if you were truly since= re you / Walmart would have stood by your listing.

= On Tue, Jul 29, 2025 at 5:29=E2=80=AFPM Designer Living Inc. <s-1C2E0A39C0A= B465EA646D12AE9B63879@relay.walmart.com> wrote:

Hello Warren,

We truly apologize fo= r the inconvenience. As a result of your feedback, we have corrected our li= sting to prevent this from happening again.

Sincerely,
= Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

Very confusing , misleading and anyone would think th= e same. I filed a complaint with Walmart , and I won=E2=80=99t be ordering = from them, or any store where there 3 rd party vendors is Designer Living.&= nbsp;

On Tue, Jul 29, 2025 at 12:11=E2=80=AFPM Designer L= iving Inc. <s-1C2E0A39C0AB465EA646D12AE9B63879@relay.walm= art.com> wrote:
Hello Warr= en,

I sincerely apologize for the confusion and frustrati= on this situation has caused.
I understand that the listing indicated= a 4 count, and I completely see how that would lead to the expectation of = receiving four items, especially given the price. I never intended to insul= t your intelligence, and I=E2=80=99m truly sorry if anything came across th= at way. That was not my intention at all.
If you wou= ld like to request a return, please follow the steps below:

1.&nbs= p;Go to your profil= e or account.
2. Click on "My Purchas= es."
3. Select the item you wish to r= eturn.
4. Click on the return button.

If you need any further assistance, please feel free to reach out. I=E2= =80=99d be more than happy to help.

Sincerely,=
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
It said 4 count. Doesn=E2=80=99t even make sense that it was 79.9= 9. The Walmart associate confirmed that . This is what wa= s on the website . 4count is self explanatory . I asked you please no= t insult my intelligence. I will be going back to Walmart on this , b= ut believe you should stand by the advertisement and website.
W= arren Law

On Mon, Jul 28, 2025 at 2:12=E2=80=AFPM Designe= r Living Inc. <s-1C2E0A39C0AB465EA646D12AE9B63879@relay.w= almart.com> wrote:
Hello Wa= rren,

We completely understand the confusion, especially = with the wording in the product listing. However, we=E2=80=99d like to clar= ify again that although the description may mention a =E2=80=9C4 count=E2=80= =9D in reference to product specifications or inclusions, the order placed = was for one blind only, as reflected in your confirmation and packing slip.=
We truly apologize for any misunderstanding and appreciate your unde= rstanding. Please don=E2=80=99t hesitate to reach out if you have any furth= er questions.

= Sincerely,
Giselle
Designer Living Custom= er Service
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

<= br/>
On Mon, Jul 28, 2025 at 10:55=E2=80=AFAM Warren Law <wlaw418.wl@gmail.com>= ; wrote:
It clearly = states 4 count. Please send the other 3.
Thank you <= /p>

On Mon, Jul 28, 2025 at 10:51=E2=80=AFAM info@designerliving.com &l= t;s-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com&g= t; wrote:
You have a message from= Designer Living Inc. - Walmart.com

=
Sales Order Id: 200013354262679
I= tem: Madison Park Indoor Light Filtering Roman Shade 27x64 = Bamboo Natural Ash Window Blind, Size: 27" x 64", Actual Color: O= ff-White

Hello Warren,

Than= k you for reaching out.
We have reviewed your order, and while the de= livery has been marked as completed, we want to clarify that the product or= dered includes only one blind, not a set of four.
We understand= this may have caused some confusion, and we truly apologize for any misund= erstanding. If you intended to order multiple blinds, you would need to sel= ect the desired quantity at checkout.

Si= ncerely,
Giselle
Designer Living Customer Service
inf= o@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.

** THIS IS AN ESCALATION= **

This is Walmart Customer Care, contacting you on beha= lf of the customer for the order below. The customer is receiving a copy of= this message.

Customer Name: Warr= en Law
Customer Order Number: 20001335426= 2679
Purchase Order No: 109019549824112
<= strong> Reason for Contact: Damaged/Missing Parts/Not Receiv= ed
Item name/number: Madison Park Indoor Lig= ht Filtering Roman Shade 27x64 Bamboo Natural Ash Window Blind, Size: 27&qu= ot; x 64", Actual Color: Off-White/1590538288
Agent mes= sage: the order is marked as delivered and in the descripti= ons it says that there is blind count 4 and the customer receive only one s= o the customer is missing 3 of the blinds and she wants it to be delivered = to her at her door step |

What you ne= ed to do now:
1. Reply to this message to contact the custom= er, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirem= ents.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team

=

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