From: "info@designerliving.com" Date: Tue, 29 Jul 2025 14:29:26 -0700 Subject: RE:Re: Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250725003430385 Message-Id: To: "c-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Warren,

We truly apologize for the inconvenience= . As a result of your feedback, we have corrected our listing to prevent th= is from happening again.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

Very confusing , misleading and anyone would think the sam= e. I filed a complaint with Walmart , and I won=E2=80=99t be ordering from = them, or any store where there 3 rd party vendors is Designer Living. =

On Tue, Jul 29, 2025 at 12:11=E2=80=AFPM Designer Living= Inc. <s-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com> wrote:<= br/>

Hello Warren,

I= sincerely apologize for the confusion and frustration this situation has c= aused.
I understand that the listing indicated a 4 count, and I compl= etely see how that would lead to the expectation of receiving four items, e= specially given the price. I never intended to insult your intelligence, an= d I=E2=80=99m truly sorry if anything came across that way. That was not my= intention at all.
If you would like to request a re= turn, please follow the steps below:

1. Go to your profile or account.
2. Click on "My Purchases."
3. Select the item you wish to return.
4. Click on the return button.

If you need any fu= rther assistance, please feel free to reach out. I=E2=80=99d be more than h= appy to help.

Sincerely,
Giselle
Design= er Living Customer Service
info@designerliving.c= om

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

It said 4 coun= t. Doesn=E2=80=99t even make sense that it was 79.99. The Walmart ass= ociate confirmed that . This is what was on the website . = ;4count is self explanatory . I asked you please not insult my intelligence= . I will be going back to Walmart on this , but believe you should st= and by the advertisement and website.
Warren Law

On Mon, Jul 28, 2025 at 2:12=E2=80=AFPM Designer Living Inc. <s-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com> wrote= :
Hello Warren,

We completely understand the confusion, especially with the wording in the= product listing. However, we=E2=80=99d like to clarify again that although= the description may mention a =E2=80=9C4 count=E2=80=9D in reference to pr= oduct specifications or inclusions, the order placed was for one blind only= , as reflected in your confirmation and packing slip.
We truly apolog= ize for any misunderstanding and appreciate your understanding. Please don=E2= =80=99t hesitate to reach out if you have any further questions.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com
=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D

On Mon, Ju= l 28, 2025 at 10:55=E2=80=AFAM Warren Law <wlaw418.wl@gmail.com> wrote:
It clearly states 4 count.&nbs= p; Please send the other 3.
Thank you

O= n Mon, Jul 28, 2025 at 10:51=E2=80=AFAM info@designerliving.com <s-= 1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com> wrote:
<= blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px= #ccc solid;padding-left:1ex">
You have a message from Designer Living In= c. - Walmart.com

Sales O= rder Id: 200013354262679
Item: = ; Madison Park Indoor Light Filtering Roman Shade 27x64 Bamboo Natural Ash = Window Blind, Size: 27" x 64", Actual Color: Off-White

Hello Warren,

Thank you for reaching = out.
We have reviewed your order, and while the delivery has been mar= ked as completed, we want to clarify that the product ordered includes only= one blind, not a set of four.
We understand this may have caus= ed some confusion, and we truly apologize for any misunderstanding. If you = intended to order multiple blinds, you would need to select the desired qua= ntity at checkout.

Sincerely,
=
Giselle
Designer Living C= ustomer Service
= info@designerliving.co= m
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living= Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer fo= r the order below. The customer is receiving a copy of this message.
=
Customer Name: Warren Law
Customer Order Number: 200013354262679
Pu= rchase Order No: 109019549824112
Reason for Co= ntact: Damaged/Missing Parts/Not Received
Ite= m name/number: Madison Park Indoor Light Filtering Roman Sh= ade 27x64 Bamboo Natural Ash Window Blind, Size: 27" x 64", Actua= l Color: Off-White/1590538288
Agent message: = the order is marked as delivered and in the descriptions it says that ther= e is blind count 4 and the customer receive only one so the customer is mis= sing 3 of the blinds and she wants it to be delivered to her at her door st= ep |

What you need to do now:
1. Reply to this message to contact the customer, and do so within = 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team

=
=