From: "info@designerliving.com" Date: Tue, 29 Jul 2025 09:11:33 -0700 Subject: RE:Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250725003430385 Message-Id: To: "c-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Warren,

I sincerely apologize for the confusion = and frustration this situation has caused.

I understand that the list= ing indicated a 4 count, and I completely see how that would lead to the ex= pectation of receiving four items, especially given the price. I never inte= nded to insult your intelligence, and I=E2=80=99m truly sorry if anything c= ame across that way. That was not my intention at all.

If you would like to request a return, please follow the steps below:

1. G= o to your profile or account.

2. Click on= "My Purchases."

3= . Select the = item you wish to return.

4.&= nbsp;Click on the = return button.

If you need any further assistance, please feel f= ree to reach out. I=E2=80=99d be more than happy to help.

Sincerely,
Gisell= e
Designer Living Customer Servi= ce
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

It said 4 count. Doesn=E2=80=99= t even make sense that it was 79.99. The Walmart associate confirmed = that . This is what was on the website . 4count is self e= xplanatory . I asked you please not insult my intelligence. I will be= going back to Walmart on this , but believe you should stand by the advert= isement and website.

Warren Law

On Mon, Jul 2= 8, 2025 at 2:12=E2=80=AFPM Designer Living Inc. <s-1C2E0A39C0AB465EA646D12A= E9B63879@relay.walmart.com> wrote:

Hello Warren,

We completely understand the confu= sion, especially with the wording in the product listing. However, we=E2=80= =99d like to clarify again that although the description may mention a =E2=80= =9C4 count=E2=80=9D in reference to product specifications or inclusions, t= he order placed was for one blind only, as reflected in your confirmation a= nd packing slip.
We truly apologize for any misunderstanding and appr= eciate your understanding. Please don=E2=80=99t hesitate to reach out if yo= u have any further questions.

Sincerely,=
Giselle
Design= er Living Customer Service
info@design= erliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

On Mon, Jul 28, 2025 at 10:55=E2=80=AFAM Warre= n Law <wlaw418= .wl@gmail.com> wrote:
It clearly states 4 count. Please send the other 3.
Thank you

On Mon, Jul 28, 2025 at 10:51=E2=80=AF= AM info@design= erliving.com <s-1C2E0A39C0AB465EA646D12AE9B63879@rela= y.walmart.com> wrote:
You = have a message from Designer Living Inc. - Walmart.com

Sales Order Id: 2000133542626= 79
Item: Madison Park Indoor Light Filtering= Roman Shade 27x64 Bamboo Natural Ash Window Blind, Size: 27" x 64&quo= t;, Actual Color: Off-White

Hello Warren,
=

Thank you for reaching out.
We have reviewed your orde= r, and while the delivery has been marked as completed, we want to clarify = that the product ordered includes only one blind, not a set of four. <= /p>
We understand this may have caused some confusion, and we truly apolo= gize for any misunderstanding. If you intended to order multiple blinds, yo= u would need to select the desired quantity at checkout.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com
=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=

Dear Designer Living Inc.

** THI= S IS AN ESCALATION **

This is Walmart Customer Care, cont= acting you on behalf of the customer for the order below. The customer is r= eceiving a copy of this message.

Customer Name:<= /strong> Warren Law
Customer Order Number: 200013354262679
Purchase Order No: 10901= 9549824112
Reason for Contact: Damaged/Missin= g Parts/Not Received
Item name/number: Madis= on Park Indoor Light Filtering Roman Shade 27x64 Bamboo Natural Ash Window = Blind, Size: 27" x 64", Actual Color: Off-White/1590538288
= Agent message: the order is marked as delivered an= d in the descriptions it says that there is blind count 4 and the customer = receive only one so the customer is missing 3 of the blinds and she wants i= t to be delivered to her at her door step |

<= strong>What you need to do now:
1. Reply to this message to = contact the customer, and do so within 48 hours, per the guidelines outline= d in the Marketplace Seller Cus= tomer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team