From: "info@designerliving.com" <info@designerliving.com>
Date: Mon, 28 Jul 2025 11:12:25 -0700
Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not
 Received #Ref 20250725003430385
Message-Id: <AB8O2OYQSQU4.9AORKKMG8XGR@eecuswebserver2>
To: "c-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com"
	<c-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com>
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Content-Type: text/html; charset=utf-8
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<p>Hello Warren,</p><p><br/></p><p>We completely understand the confusion, =
especially with the wording in the product listing. However, we=E2=80=99d l=
ike to clarify again that although the description may mention a =E2=80=9C4=
 count=E2=80=9D in reference to product specifications or inclusions, the o=
rder placed was for one blind only, as reflected in your confirmation and p=
acking slip.</p><p>We truly apologize for any misunderstanding and apprecia=
te your understanding. Please don=E2=80=99t hesitate to reach out if you ha=
ve any further questions.</p><p><br/></p><p style=3D"margin-top:1px;margin-=
bottom:1px"><span style=3D";font-family:Arial;font-size:16px">Sincerely,</s=
pan></p><p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D";font-=
family:Arial;font-size:16px">Giselle</span></p><p style=3D"margin-top:1px;m=
argin-bottom:1px"><span style=3D";font-family:Arial;font-size:16px">Designe=
r Living Customer Service</span></p><p style=3D"margin-top:1px;margin-botto=
m:1px"><a href=3D"mailto:info@designerliving.com" title=3D"blocked::mailto:=
info@designerliving.com"><span style=3D"text-decoration:underline;"><span s=
tyle=3D"font-family: Arial;color: rgb(0, 0, 255)">info@designerliving.com</=
span></span></a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p><img src=3D"cid:ii_19852130c=
97122345801"/></p><p><br/></p><p><br/></p><p>On Mon, Jul 28, 2025 at 10:55=E2=
=80=AFAM Warren Law &lt;<a href=3D"mailto:wlaw418.wl@gmail.com">wlaw418.wl@=
gmail.com</a>&gt; wrote:<br/></p><blockquote class=3D"gmail_quote" style=3D=
"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p><img src=
=3D"cid:ii_198518772b467c9307f1"/></p><p>It clearly states 4 count.&nbsp; P=
lease send the other 3.&nbsp;</p><p>Thank you&nbsp;</p><p><br/></p><p>On Mo=
n, Jul 28, 2025 at 10:51=E2=80=AFAM <a href=3D"mailto:info@designerliving.c=
om" target=3D"_blank">info@designerliving.com</a> &lt;<a href=3D"mailto:s-1=
C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com" target=3D"_blank">s-1C2E=
0A39C0AB465EA646D12AE9B63879@relay.walmart.com</a>&gt; wrote:<br/></p><bloc=
kquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #cc=
c solid;padding-left:1ex"><p>You have a message from Designer Living Inc. -=
 Walmart.com &nbsp;</p><p><br/></p><hr/><p><br/></p><p><strong> Sales Order=
 Id: </strong>&nbsp;200013354262679</p><p><strong> Item: </strong>&nbsp; Ma=
dison Park Indoor Light Filtering Roman Shade 27x64 Bamboo Natural Ash Wind=
ow Blind, Size: 27&quot; x 64&quot;, Actual Color: Off-White</p><p><br/></p=
><p><br/></p><p>Hello Warren,</p><p><br/></p><p>Thank you for reaching out.=
</p><p>We have reviewed your order, and while the delivery has been marked =
as completed, we want to clarify that the product ordered includes only one=
 blind, not a set of four.&nbsp;</p><p>We understand this may have caused s=
ome confusion, and we truly apologize for any misunderstanding. If you inte=
nded to order multiple blinds, you would need to select the desired quantit=
y at checkout.</p><p><br/></p><p style=3D"margin-top:1px;margin-bottom:1px"=
><span style=3D"font-family:Arial;font-size:16px">Sincerely,</span></p><p s=
tyle=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:Arial;=
font-size:16px">Giselle</span></p><p style=3D"margin-top:1px;margin-bottom:=
1px"><span style=3D"font-family:Arial;font-size:16px">Designer Living Custo=
mer Service</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><a href=
=3D"mailto:info@designerliving.com" title=3D"blocked::mailto:info@designerl=
iving.com" target=3D"_blank"><span style=3D"text-decoration:underline"><spa=
n style=3D"font-family:Arial;color:rgb(0,0,255)">info@designerliving.com</s=
pan></span></a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p>Dear Designer Living In=
c.&nbsp;</p><p><br/></p><p>** THIS IS AN ESCALATION **</p><p><br/></p><p>Th=
is is Walmart Customer Care, contacting you on behalf of the customer for t=
he order below. The customer is receiving a copy of this message.</p><p><br=
/></p><p><strong> Customer Name:</strong>&nbsp;Warren &nbsp;Law</p><p><stro=
ng>Customer Order Number:</strong>&nbsp;200013354262679</p><p><strong>Purch=
ase Order No:</strong>&nbsp;109019549824112</p><p><strong> Reason for Conta=
ct: </strong>&nbsp;Damaged/Missing Parts/Not Received</p><p><strong> Item n=
ame/number: </strong>&nbsp; Madison Park Indoor Light Filtering Roman Shade=
 27x64 Bamboo Natural Ash Window Blind, Size: 27&quot; x 64&quot;, Actual C=
olor: Off-White/1590538288</p><p><strong> Agent message: </strong>&nbsp; th=
e order is marked as delivered and in the descriptions it says that there i=
s blind count 4 and the customer receive only one so the customer is missin=
g 3 of the blinds and she wants it to be delivered to her at her door step =
|</p><p><br/></p><p><br/></p><p><strong>What you need to do now:</strong></=
p><p>1. Reply to this message to contact the customer, and do so within 48 =
hours, per the guidelines outlined in the <a href=3D"https://sellerhelp.wal=
mart.com/s/guide?article=3D000006402#Customer_Service_Requirements" target=3D=
"_blank">Marketplace Seller Customer Care Requirements.</a>
 <br/> 2. If there has been no reply to this communication within 48 hours,=
 Walmart may proactively refund the customer.</p><p><br/></p><p><br/></p><p=
>Thank you,&nbsp;<br/> Your Walmart Customer Care Team</p><p><br/></p><p><i=
mg width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o=
/eJwczEFu6yAQANDTmKU1DMMACxaEz-JLWVTtCQiMUySHSK6Vqrev1Au8HutmmERJ1M4a8oie1G=
d0zgiDZtJNyFrPAu2mQ9ONqPa6qRER0IJDi4hEtHYhD37zXhPdQuCF4JC9_qzfdX_U41zb86HGb=
KPLPP_3qDMWSCZkSBdiWxIT_9OYSriw8S6oI465PReCLl_jPuXYx2vM-59zxpzz22LSR7ley7t6=
RfwNAAD__7n9OR0"/></p><p><br/></p><hr/><p><br/></p><p>Walmart Customer Serv=
ice Team</p><p><br/></p><img width=3D"1" height=3D"1" alt=3D"" src=3D"http:=
//cccp.relay.walmart.com/o/eJwczEtOxSAUANDVlGFzf3BhwICHHTgwGj8LwEK1Ca1J09i4=
e5O3gVNjWdhJMy2iWlYUBjXfcUGCJqgkNfgyQ0VQFrcAe6tMi1kjAVlQ8igWRccq3jGFYOkTpTQ=
YBI7Wy994lb6V4xznn82s-7zWtp-PNWKmCRKHDOkmzk7JiXtASlO4OfYazBGvXi5BP159EPjayt=
rvyBlzzi8Dp_zx9v78NL2a30j_AQAA___i0Tbg"/></blockquote></blockquote><p><img =
width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJ=
wczE1qAyEUAODTjMvh-dT3dOHCWBeFLEp7Av8mFSYGpkNKb1_IBb7m86ZId9G9ZKMYFVklvj0jy=
6JdJWeM3rBYLkVzYaCcrS1GDI-ABhitZLSg1sIul9qIDVQJlRcNR9_z3_qb93s-zrU-7mLMOlqf=
53vzMmKCoFyEcNFkUiBNbxJDchdSlp04_JjbY9HQ-s-4zX7s4znm7eWcPsb4sajwla7X9CmeHv8=
DAAD__8vwOU8"/></p>=