From: "info@designerliving.com" Date: Mon, 21 Jul 2025 11:45:29 -0700 Subject: RE:Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250715003430120 Message-Id: To: "c-26CEAA3A4FF54A4BAD0D69827FC7EA93@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Sonya,

I=E2=80=99ve checked the order details fo= r you, and it looks like the only item included was the comforter set, whic= h has already been delivered. There=E2=80=99s no sheet set listed with this= order.

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com

=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=

The only thing delivered that day was my daughter comforter. = There was no sheets. I have checked with the office, neighbors and anyone i= n the building I see. These were very expensive and I need them.

On Mon, Jul 21, 2025, 1:30=E2=80=AFPM Designer Living Inc. <s-26CEA= A3A4FF54A4BAD0D69827FC7EA93@relay.walmart.com> wrote:

Hello Sonya,

&n= bsp;

Upon checking with FedEx, your order wit= h the tracking number 882751870434 has been delivered on 07/17/2025.&n= bsp; We ask that you first check with other family members, neighbors and a= round the outside of your home to ensure the package was not misplaced.&nbs= p;

= ;

Sincerely,

Giselle

Designer Living Customer Servi= ce

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D

I still have not received my order. I = still need the sheets. Can you issue a replacement?

On We= d, Jul 16, 2025, 10:27=E2=80=AFAM info@designerliving.com <s-26CEAA= 3A4FF54A4BAD0D69827FC7EA93@relay.walmart.com> wrote:

You have a message from Designer Living Inc. - W= almart.com

Sales Order I= d: 200013335703933

Item: Inte= lligent Design Full/Queen Shaggy Faux Comforter Set, Long Fur Wave Spring C= omforter Bedding Set, 3-Piece Warm Bed Set with Pillow Sham, Black/White, B= ed Size: Full/Queen, Actual Color: Black/White

<= p style=3D"margin-top:1px;margin-bottom:1px">Hello Sonya,

Thank you for reaching out.

We wanted to let you know that,= according to FedEx, your package is expected to arrive on July 17, 2025.

If you ha= ve any further concerns, please don't hesitate to let us know.

Sincerely,
Giselle
Designer Living Customer Service
info@design= erliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

De= ar Designer Living Inc.

** THIS IS AN ESCALATION **=

This is Walmart Customer Care, contacting you on behalf = of the customer for the order below. The customer is receiving a copy of th= is message.

Customer Name: Sonya W= heeler

Customer Order Number: 200013335703933

Purchase Order No: 109019342184560

Reason for Contact: Damaged/Missing Parts/Not Received

Item name/number: Intelligent Design Full/Queen= Shaggy Faux Comforter Set, Long Fur Wave Spring Comforter Bedding Set, 3-P= iece Warm Bed Set with Pillow Sham, Black/White, Bed Size: Full/Queen, Actu= al Color: Black/White/5208693169

Agent message: &nb= sp; Dear seller system says that the order was delivered but they have not = received it so contact the costumer as soon as possible

<= br/>

What you need to do now:

1. Reply to this= message to contact the customer, and do so within 48 hours, per the guidel= ines outlined in the Marketplac= e Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Ser= vice Team

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