Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 20250720003430221
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 21 Jul 2025 08:11:43 -0700

Hello Michelle,

Thank you for reaching out.

We wanted to let you know that, according to FedEx, your package is currently on the way and is not yet delivered.

If you have any further concerns, please don't hesitate to let us know.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: michelle castor

Customer Order Number: 200013542864684

Purchase Order No: 129020013535313

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Intelligent Design Raina Metallic Printed Comforter Set in Ivory and Gold, Bed Size: Full/Queen, Actual Color: Ivory/Gold-1/414349874

Agent message:   The order got delivered on wrong address and the customer wants a replacement

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team