Subject: RE:Re: Received half of my order. #Ref 20250619003229597
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 23 Jun 2025 07:50:24 -0700

Hello Grace,

Your email was forwarded. However, due to an unforeseen system issue, forwarded emails were not received by our team.

To ensure your concern is addressed promptly, please resend your message directly to [email-masked]. Our team will be able to assist you within the day.

We apologize for the inconvenience, and we appreciate your understanding.

Thank you!

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Are you saying that after all this time, you hadn’t even forward me to the correct person/department?

Are you guys just trying to drag this thing out to exhaust me? It’s working.  -Grace

Sent from my iPhone

On Jun 23, 2025, at 7:17 AM, [email-masked] wrote:

Hello Grace,

Thank you for reaching out, and we're so sorry for the inconvenience it causes you.

For assistance, please contact the relevant department at [email-masked].

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Hello there. I’m pretty sure it’s been 48hrs. -Grace

Sent from my iPhone

> On Jun 19, 2025, at 7:30 AM, [email-masked] wrote:
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> Dear Valued Customer,
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>
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> Thank you so much for getting in touch with us! We truly appreciate your inquiry and are here to assist you.
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>
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> Our team is currently reviewing your request, and we’ll be sure to get back to you within 24 48 business hours.
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> To help us ensure seamless communication, we’ve assigned a reference number to your email subject. We kindly ask that you keep the subject unchanged when replying.
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> Our business hours are:
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> Monday – Friday
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> 7:00 AM – 3:30 PM PST
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> Thank you again for choosing Designer Living. We’re looking forward to assisting you further!
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> Sincerely,
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> Customer Support
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> Designer Living
>