From: "info@designerliving.com" <info@designerliving.com>
Date: Fri, 20 Jun 2025 07:25:23 -0700
Subject: RE:Please contact the customer - Tracking Not Showing/Not Working  
 #Ref 20250619003429605
Message-Id: <SNLC1A92HQU4.HUQR0R2DDUM13@eecuswebserver2>
To: "a-10BBADBC2CD14C0A8A903D5121F794EA@relay.walmart.com"
	<a-10BBADBC2CD14C0A8A903D5121F794EA@relay.walmart.com>
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<p>Hello Markita,<br/></p><p><br/></p><p>Thank you for reaching out.</p><p>=
<br/></p><p>We&#39;re very sorry about the missing item. A replacement has =
been issued and should arrive within 5-7 business days after it ships.</p><=
p><br/></p><p>If you have further concerns, please let us know.</p><p><br/>=
</p><p style=3D"margin-bottom:0"><span style=3D";font-family:Arial;font-siz=
e:16px">Sincerely,</span></p><p style=3D"margin-bottom:0"><span style=3D";f=
ont-family:Arial;font-size:16px">Giselle</span></p><p style=3D"margin-botto=
m:0"><span style=3D";font-family:Arial;font-size:16px">Designer Living Cust=
omer Service</span></p><p style=3D"margin-bottom:0"><span style=3D";font-fa=
mily:Arial;font-size:16px">info@designerliving.com</span></p><p><br/></p><p=
>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D</p><p></p><p>Dear Designer Living Inc.&nbsp;</p><p><br/></p><p=
>** THIS IS AN ESCALATION **</p><p><br/></p><p>This is Walmart Customer Car=
e, contacting you on behalf of the customer for the order below. The custom=
er is receiving a copy of this message.</p><p><br/></p><p><strong> Customer=
 Name:</strong>&nbsp;Markita Montgomery</p><p><strong>Customer Order Number=
:</strong>&nbsp;200013254033920</p><p><strong>Purchase Order No:</strong>&n=
bsp;109016873097008</p><p><strong> Reason for Contact: </strong>&nbsp;Track=
ing Not Showing/Not Working</p><p><strong> Item name/number: </strong>&nbsp=
; Intelligent Design Blackout Curtain Set of 2, Darkening Living Room Curta=
ins with Thermal Insulation and Metallic Grommets, 50&quot; x 63=E2=80=9D, =
Ivory/Gold, Size: 50&quot; x 63&quot;, Actual Color: Gold/346289409</p><p><=
strong> Agent message: </strong>&nbsp; Good day seller. The customer report=
ed that they only receive 1 item instead of 2. In this case, they would lik=
e to request a replacment if possible. Thank you!</p><p><br/></p><p><br/></=
p><p><strong>What you need to do now:</strong></p><p>1. Reply to this messa=
ge to contact the customer, and do so within 48 hours, per the guidelines o=
utlined in the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D=
000006402#Customer_Service_Requirements">Marketplace Seller Customer Care R=
equirements.</a>
 <br/> 2. If there has been no reply to this communication within 48 hours,=
 Walmart may proactively refund the customer.</p><p><br/></p><p><br/></p><p=
>Thank you,&nbsp;<br/> Your Walmart Customer Care Team</p><p><br/></p><p><i=
mg width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o=
/eJwczF1qhDAQAODTmEeZyeTPh3mI0UJhH0p7gujEbcDNghVLb1_YC3zCeSNniiqM3gL5QAHVNw=
tZCosEkLLJ4AP6AV2GoBciLdaryhq0BacBAAmw3zATudWDWawjtJ2Bo-z5r__N-yMfZ78-H6q2t=
Upp57swwjjGaUw6TWgSxBAHoMmixjc_mDmqg2vbnp0BKT_13sqx16u2-8s5OaX00VH8mm-3-VNd=
rP8DAAD__4azOLQ"/></p>=