Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 20250619003429605
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 20 Jun 2025 07:25:23 -0700

Hello Markita,

Thank you for reaching out.

We're very sorry about the missing item. A replacement has been issued and should arrive within 5-7 business days after it ships.

If you have further concerns, please let us know.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Markita Montgomery

Customer Order Number: 200013254033920

Purchase Order No: 109016873097008

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Intelligent Design Blackout Curtain Set of 2, Darkening Living Room Curtains with Thermal Insulation and Metallic Grommets, 50" x 63”, Ivory/Gold, Size: 50" x 63", Actual Color: Gold/346289409

Agent message:   Good day seller. The customer reported that they only receive 1 item instead of 2. In this case, they would like to request a replacment if possible. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team