From: "info@designerliving.com" Date: Mon, 09 Jun 2025 14:09:35 -0700 Subject: RE:Re: Order Number D24A0809A5 #Ref 20250530003429321 Message-Id: <6L8A0M2SDQU4.H3B7NEZ40WHK1@eecuswebserver2> To: "masabeco@msn.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Colleen,

Thank you for reaching out.

May I know your order number? Unfortunately, the order D24A0809AS is = invalid and cannot be found in our system. Were you able to open my a= ttachment? Do you see my account??

Sincerely,

Giselle

Designe= r Living Customer Service

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi Giselle. What number are you using? Pl= ease. I sent you the order email. Did you use D24A0809A5? = ;

Sent from my iPhone

On Jun 2, 2025,= at 10:03=E2=80=AFAM, info@designerliving.com wrote:

=EF=BB=BF
Hello Colleen,
Thank you for reaching out.

May I know your order number? Unfortunately, the order D24A0= 809AS is invalid and cannot be found in our system. Were you able to = open my attachment? Do you see my account??

Sincerely,
Giselle
info@designerlivin= g.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

HI Giselle - I am ho= ping you are able to open the confirmation of my order. the confirmat= ion number is D24A0809A5. I note that I put an S vs a 5 for the last digit.= sorry about that.

Colleen
Masabeco (account)=

From: info@designerliving.com=

Hello Colleen,

Thank you for reaching out.

May I know your order number? Unfort= unately, the order D24A0809AS is invalid and cannot be found in our sy= stem.
=
= Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com=

=
=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Hi - I was very excited to get these new dog beds for our vacation home. &= nbsp;I ordered 2 and we unpacked them and put them togehter. A few da= ys later we left for our other home thinking when we returned the padding would be fully expanded. So we have returned, and to our surpr= ise, the padding inside the bedding is still partially flat. So odd, = but for packaging the air was taken out for ease of shipping but perhaps wa= y to much air! On the lower bedding part, on one bed, about 1/3 has still not expanded 7 months later, and the= other bed about 2/3 has not expanded. For the arms, several of the p= arts of the sections have not expanded. I hope that you can tell from= the picutures. I show a good one and then the flat ones. I was not able to take the bottom padding out of the = covering for a better picture, but I believe you can see the lump.

So would you b= e able to just send 2 bottom paddings. For the arms, if you sent one = full set, we can make it work between the two beds. Please do not hav= e the air sucked out of them!

Thank you for your consideration. &nbs= p;We have plenty of friends with dogs that we would like to share your webs= ite. What we like is the ability to take out the padding and wash the cover= s. But we can not recommend these beds to anyone.

Colleen Harvey
757-876-4774