From: "info@designerliving.com" Date: Fri, 23 May 2025 07:19:53 -0700 Subject: RE:Please contact the customer - Other Reason #Ref 20250523003429213 Message-Id: To: "a-1E509E4D7712409398F8620C63324C20@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Lucille,

 

T= hank you for reaching out.

 

=

We sincerely apologize for the damaged item you receiv= ed. To assist you further, could you please provide a photo of the item? Th= is will help us investigate the matter promptly.

  

 

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com


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Dear Designer Living Inc. 


** THIS IS AN = ESCALATION **


This is Walmart Customer Care, contacting y= ou on behalf of the customer for the order below. The customer is receiving= a copy of this message.


Customer Name:=  Lucille Ponsetto

Customer Order Number: 2= 00013130697494

Purchase Order No: 1090132936998= 72

Reason for Contact:  Other Reason

Item name/number:   Madison Park Roman Window Shades 31= x 64 Woven Wooden Light Filtering Teak, Size: 31" x 64", Actual = Color: Brown/2865897693

Agent message:   SCP Hello this is Jessa from Walmart.com, reaching out on behalf of Lucille. Th= ey are calling about 200013130697494 1 of the Madison Park Roman Window Sha= des 31 x 64 Woven Wooden Light Filtering Teak and they received the item th= at was defective. They are requesting for replacement. Kindly assist them f= urther with their request, thank you.



What you need to do now:

1. Reply to this message to contac= t the customer, and do so within 48 hours, per the guidelines outlined in t= he Marketplace Seller Customer Care Requirements.=
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.



Thank you, 
Your Walmart Customer Care Team


=