From: "info@designerliving.com" <info@designerliving.com>
Date: Thu, 15 May 2025 06:53:23 -0700
Subject: RE:Please contact the customer - Other Reason   #Ref
 20250514003229104
Message-Id: <BTIA5H316QU4.D2NSHY63ZB2E@eecuswebserver2>
To: "a-BEC67FFDE2884C43B0E53F3E79E691A7@relay.walmart.com"
	<a-BEC67FFDE2884C43B0E53F3E79E691A7@relay.walmart.com>
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<p>Hello <span style=3D"text-wrap-mode: wrap;">Tracy&nbsp;</span>/&nbsp; Wa=
lmart -</p><p>&nbsp;</p><p>Thank you for your email.&nbsp; After reviewing =
your order, we noted that your order was delivered on 2/27/25.&nbsp; With F=
edEx tracking number: 285805591143, please check the link for additional in=
fo. <a href=3D"https://www.fedex.com/fedextrack/?trknbr=3D285805591143&trkq=
ual=3D12029~285805591143~FDEG.">https://www.fedex.com/fedextrack/?trknbr=3D=
285805591143&amp;trkqual=3D12029~285805591143~FDEG.</a> </p><p><br/></p><p>=
&nbsp;As per our Designer Living Return Policy, returns must be made within=
 30 days of the delivery date.&nbsp; We regret to inform you that your retu=
rn request for Order no. <span style=3D"text-wrap-mode: wrap;">200012881555=
976&nbsp;</span>/ Purchase order No: <span style=3D"text-wrap-mode: wrap;">=
109005678639310&nbsp;</span>has been denied.</p><p>&nbsp;</p><p>After caref=
ul review, we found that the item you attempted to return did not meet the =
criteria outlined in our return policy. Unfortunately, we are unable to acc=
ept returns for items that do not meet these guidelines.</p><p>&nbsp;</p><p=
>We understand that this may be disappointing, and we apologize for any inc=
onvenience this may have caused you.</p><p>&nbsp;</p><p>Thank you for your =
understanding in this matter.</p><p>&nbsp;</p><p>Best regards,</p><p>&nbsp;=
</p><p>Jerson</p><p>Designer Living Customer Service</p><p>info@designerliv=
ing.com</p><p>&nbsp;</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p>Dear Designer Living I=
nc.&nbsp;</p><p><br/></p><p>** THIS IS AN ESCALATION **</p><p><br/></p><p>T=
his is Walmart Customer Care, contacting you on behalf of the customer for =
the order below. The customer is receiving a copy of this message.</p><p><b=
r/></p><p><strong> Customer Name:</strong>&nbsp;Tracy Hardcastle</p><p><str=
ong>Customer Order Number:</strong>&nbsp;200012881555976</p><p><strong>Purc=
hase Order No:</strong>&nbsp;109005678639310</p><p><strong> Reason for Cont=
act: </strong>&nbsp;Other Reason</p><p><strong> Item name/number: </strong>=
&nbsp; Regency Heights Full/Queen Comforter Sets, Reversible Seersucker Flo=
ral Bedding Sets, 3 Piece Lightweight Purple Botanical Flowers Comforter Be=
d Set with Pillow Shams/5435708008</p><p><strong> Agent message: </strong>&=
nbsp; Hello, customer does not like item and wants to retur. Please, reach =
to customer with return label.</p><p><br/></p><p><br/></p><p><strong>What y=
ou need to do now:</strong></p><p>1. Reply to this message to contact the c=
ustomer, and do so within 48 hours, per the guidelines outlined in the <a h=
ref=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_=
Service_Requirements">Marketplace Seller Customer Care Requirements.</a>
 <br/> 2. If there has been no reply to this communication within 48 hours,=
 Walmart may proactively refund the customer.</p><p><br/></p><p><br/></p><p=
>Thank you,&nbsp;<br/> Your Walmart Customer Care Team</p><p><br/></p><p><i=
mg width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o=
/eJwczEtqAyEYAODTjMvhf_j4XbhIrAOFLEp7AuNoKkwMTIeU3r6QC3xryI2trqoGdNqRJUBS3y=
FfrRUn3sPViMUCmbgVAU9oJCOqHgjIgEFNxMw0FwPEIKXU2liwTRr2uuW_-Tdv97wfc3ncVR-lr=
3Uc72s4p2jdsrwlEtFR8xmS4YWT88l6PDm1hz7aY9Kw1p9-G3Xf-rOP28s5QozxY-LTV7pc0qd6=
BvoPAAD__4ylOQQ"/></p>=