From: "info@designerliving.com" Date: Fri, 09 May 2025 13:47:27 -0700 Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250509003229040 Message-Id: To: "a-0BF2C7A2B9874AA69A5F90AE908E760F@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Thelma / W= almart -

Thank you for your email. After reviewing= your order, we noted that your order was delivered on 2/26/25. With FedEx = tracking number: 772253186500, please check the link for additional info. h= ttps://www.fedex.com/fedextrack/?trknbr=3D772253186500&trkqual=3D12029~= 772253186500~FDEG.

As per our Designer Living Retu= rn Policy, returns must be made within 30 days of the delivery date. = We regret to inform you that your return request for Order no. 200012878428535/ Purchase order No: 109005469918802 has been denied.<= /p>

After careful review, we found that the item you attempt= ed to return did not meet the criteria outlined in our return policy. Unfor= tunately, we are unable to accept returns for items that do not meet these = guidelines.

We understand that this may be disappointing= , and we apologize for any inconvenience this may have caused you.

&n= bsp;

Thank you for your understanding in this matter.

Best regards,

Jerson

Designer Living Customer = Service

info@designerliving.com

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Dear De= signer Living Inc.

** THIS IS AN ESCALATION **

<= p>

This is Walmart Customer Care, contacting you on behalf of th= e customer for the order below. The customer is receiving a copy of this me= ssage.

Customer Name: Thelma Thoma= son

Customer Order Number: 200012878428535

<= p>Purchase Order No: 109005469918802

R= eason for Contact: Delivered to Wrong Location/LAD

Item name/number: Madison Park Bayside 7-Piece 100 Pe= rcent Cotton Printed Comforter Set in Blue/30844680

Agent me= ssage: The customer has reached out to us and said that the= the quality of the item isn't as expected, website photos are not very= accurate, colors are very different. Make a exception for the customer and= create return for full refund for them. Customer needs our command on this, reach out to the customer and create re= turn for full refund and resolve this for them as soon as possible on top p= riority.

What you need to do now:

1. Reply to this message to contact the customer, and do so wit= hin 48 hours, per the guidelines outlined in the = Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

=