Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250509003229040
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 09 May 2025 13:47:27 -0700

Hello Thelma /  Walmart -

Thank you for your email.  After reviewing your order, we noted that your order was delivered on 2/26/25. With FedEx tracking number: 772253186500, please check the link for additional info. https://www.fedex.com/fedextrack/?trknbr=772253186500&trkqual=12029~772253186500~FDEG.

As per our Designer Living Return Policy, returns must be made within 30 days of the delivery date.  We regret to inform you that your return request for Order no. 200012878428535/ Purchase order No: 109005469918802 has been denied.

After careful review, we found that the item you attempted to return did not meet the criteria outlined in our return policy. Unfortunately, we are unable to accept returns for items that do not meet these guidelines.

We understand that this may be disappointing, and we apologize for any inconvenience this may have caused you.

Thank you for your understanding in this matter.

Best regards,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Thelma Thomason

Customer Order Number: 200012878428535

Purchase Order No: 109005469918802

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Madison Park Bayside 7-Piece 100 Percent Cotton Printed Comforter Set in Blue/30844680

Agent message:   The customer has reached out to us and said that the the quality of the item isn't as expected, website photos are not very accurate, colors are very different. Make a exception for the customer and create return for full refund for them.

Customer needs our command on this, reach out to the customer and create return for full refund and resolve this for them as soon as possible on top priority.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team